DTC B116D-97: SOS On Call Keypad - Component or system operation obstructed or blocked: Action

NOTE: Switch signals are blocked following false or repeated operation

Refer to the appropriate system wiring diagrams and check the telematic switchpack breakdown/emergency call switch signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance
Test the operation of the telematic switchpack breakdown/emergency call switch. Install a new telematic switchpack as necessary