Confirm Vehicle Headunit Functionality: Procedure

1. Go to TIS "Bluetooth" Compatibility Portal and check if the cellular phone is compatible.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully: 

   • Some app suite may only work on cellular phones.
   • Some app suite may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

B → RECOMMEND COMPATIBLE CELLULAR PHONE 

A: Go to next step 

1. A 3G or higher connection is required for proper App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. (Wi-Fi is not an approved connection for Enform services.)

NEXT: Go to next step 

1. Pair the customer's cellular phone to the vehicle.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is not successfully paired.	A
   Cellular phone is successfully paired.	B

B → See step   5 

A: Go to next step 

1. Check that a known good cellular phone can be paired to the customer's vehicle.
   RESULT
   
   

   Result	Proceed to
   Cellular phone is successfully paired.	A
   Cellular phone is not successfully paired.	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B → See step   12 

A → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

1. Proceed to the appropriate article based on the customer concern in the table below.
   RESULT
   
   

   Result	Proceed to
   Head unit data App Suite (e.g. internet search) do not function properly.	A
   Head unit internet radio App Suite do not function properly.	B

   HINT: 

   This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

B → See step   9 

A: Go to next step 

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet search App Suite on the head unit.
3. Check if a search can be made.
   RESULT
   
   

   Result	Proceed to
   Head unit data App Suite does not function properly.	A
   Head unit data App Suite functions properly.	B

B → END (NO PROBLEM WAS FOUND) 

A: Go to next step 

NEXT: Go to next step 

1. Make sure that a known good cellular phone is paired with vehicle.
2. Start an internet search App Suite on the head unit.
3. Check if a search can be made.
   RESULT
   
   

   Result	Proceed to
   Head unit data App Suite functions properly.	A
   Head unit data App Suite does not function properly.	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B → See step   12 

A → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet radio App Suite on the head unit.
3. Check that the audio can be heard through the vehicle's speakers.
   RESULT
   
   

   Result	Proceed to
   Head unit internet radio app suite does not function properly.	A
   Head unit internet radio app suite functions properly.	B

B → END (NO PROBLEM WAS FOUND) 

A: Go to next step 

NEXT: Go to next step 

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet radio App Suite on the head unit.
3. Check that the audio can be heard through the speakers.
   RESULT
   
   

   Result	Proceed to
   Head unit internet radio App Suite does not function properly using a known good phone.	A
   Head unit internet radio App Suite functions properly using known good phone.	B

   HINT: 

   For instructions on how to reset cellular phone, refer to the appropriate manufacturer's website.

B → RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

A: Go to next step 

1. Perform App Suite reset procedure (. Refer to OPERATION CHECK [01/2012 - ] ).
   RESULT
   
   

   Result	Proceed to
   The problem symptom has been repaired.	A
   The problem symptom has not been repaired.	B

B → See step   13 

A → END