How To Proceed With Troubleshooting [08/2015 - 08/2019]: Procedure

Result

Result: 

NEXT 

See step  2

• When troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points in problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency
  Where	Road conditions
  Under what conditions?	Driving conditions, weather conditions
  How did it happen?	Problem symptoms

Result

Result: 

NEXT 

See step  3

1. Measure the battery voltage.

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the battery.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  4

1. Check that condensation is not likely to occur in the cabin, and that the temperature is not high or extremely low in the cabin.

   OK

   Condensation is not likely being produced and the temperature is not high or extremely low.

   HINT: 

   • A humid cabin and a rapid change in temperature may lead to condensation. Condensation in the cabin may cause a short circuit.
   • The audio and visual system may not operate normally when the temperature is -20°C (-4°F) or less, or 65°C (149°F) or higher.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

SET CABIN TO APPROPRIATE TEMPERATURE 

Result: 

OK 

See step  5

1. Check for DTC output.

   Refer to HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019]

   Result

   Result	Proceed to
   CAN DTCs are not output.	A
   CAN DTCs are output.	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019] 

Result: 

A 

See step  6

1. Refer to DTC Check/Clear.

   Refer to DTC CHECK / CLEAR [08/2015 - 08/2019] 

   Result

   Result	Proceed to
   DTCs are output.	A
   DTCs are not output.	B

Result: 

B 

See step  8

Result: 

A 

See step  7

1. *1: w/ Rear Seat Entertainment System
2. *2: w/ Parking Assist Monitor System
3. *3: w/ Wide View Front Monitor System
4. *4: w/ Side Monitor System
5. *5: w/ Manual (SOS) Switch

1. Find the output code in Diagnostic Trouble Code Chart.

   Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2021] 

   NOTE:

   • The audio and visual system (w/ Navigation System) outputs DTCs for the following system.
   • When DTCs other than those in Diagnostic Trouble Code Chart for the audio and visual system (w/ Navigation System) are output, refer to Diagnostic Trouble Code Chart for the relevant system.
   • Refer to Navigation System

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2018] , or refer to DIAGNOSTIC TROUBLE CODE CHART [08/2018 - 08/2021]

   • Refer to Rear Seat Entertainment System*1

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2021]

   • Refer to Parking Assist Monitor System*2

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2019]

   • Refer to Wide View Front Monitor System*3

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2019]

   • Refer to Side Monitor System*4

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2019]

   • Refer to Safety Connect System*5

     Refer to DIAGNOSTIC TROUBLE CODE CHART [08/2015 - 08/2016] , or refer to DIAGNOSTIC TROUBLE CODE CHART [08/2016 - 08/2018] , or refer to DIAGNOSTIC TROUBLE CODE CHART [08/2018 - 08/2019]

   Result

   Result	Proceed to
   DTCs for the navigation system are output.	A
   DTCs for the rear seat entertainment system are output.*1	B
   DTCs for the parking assist monitor system are output.*2	C
   DTCs for the wide view front monitor system are output.*3	D
   DTCs for the side monitor system are output.*4	E
   DTCs for the safety connect system are output.*5	F
   DTCs for the audio and visual system (w/ Navigation System) are output.	G

Result: 

A 

GO TO NAVIGATION SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019] 

Result: 

B 

GO TO REAR SEAT ENTERTAINMENT SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2021] 

Result: 

C 

GO TO PARKING ASSIST MONITOR SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019] 

Result: 

D 

GO TO WIDE VIEW FRONT MONITOR SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019] 

Result: 

E 

GO TO SIDE MONITOR SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2019] 

Result: 

F 

GO TO SAFETY CONNECT SYSTEM. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2015 - 08/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [08/2018 - 08/2021] 

Result: 

G 

See step  10

1. Refer to Problem Symptoms Table.

   Refer to PROBLEM SYMPTOMS TABLE [08/2015 - 08/2019] 

   Result

   Result	Proceed to
   Fault is not listed in Problem Symptoms Table	A
   Fault is listed in Problem Symptoms Table	B

Result: 

B 

ADJUST, REPAIR OR REPLACE IN ACCORDANCE WITH PROBLEM SYMPTOMS TABLE 

Result: 

A 

See step  9

1. Terminals of ECU.

   Refer to TERMINALS OF ECU [08/2015 - 08/2019] 

2. Data List/Active Test*

   Refer to DATA LIST / ACTIVE TEST [08/2015 - 08/2020] 

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  10

Result

Result: 

NEXT 

See step  11

HINT: 

After clearing DTCs, recheck for DTCs.

Refer to DTC CHECK / CLEAR [08/2015 - 08/2019] 

Result

Result: 

NEXT 

See step  12

Result

Result: 

NEXT 

END