Voice is not Recognized [09/2015 - 08/2019]: Procedure

1. Check if the system voice recognition level is low for recognizing a particular voice.

   Result

   Result	Proceed to
   System voice recognition level is low for any voice.	A
   System voice recognition level is low only for a particular voice.	B

   HINT: 

   • System voice recognition level varies depending on voice and pronunciation. This is not a malfunction.
   • To achieve better voice recognition, ask the customer to watch the tutorial or perform the voice training to train the system.

Result: 

A 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [09/2015 - 12/2017]  , or refer to  PROBLEM SYMPTOMS TABLE [12/2017 - 08/2019] 

Result: 

B 

END