Operation Check [04/2013 - 09/2020]

LEXUS APP SUITE RESET PROCEDURE
1. Duplicate the problem symptom.
2. Check for DTCs and repair the systems for which any DTCs are output.
  Refer to HEALTH CHECK [04/2013 - 09/2020]
3. Check cellular phone compatibility.
  1. Check if the cellular phone/vehicle is compatible (Refer to http://www.lexus.com/MobileLink/).
  2. If the cellular phone is not compatible, recommend to the customer a compatible cellular phone.
4. Delete all paired devices from the cellular phone.
  1. The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
5. Remove the LEXUS App Suite app from the phone.
  NOTE:
  Only perform this step if the customer is present and approves.
  1. The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
6. Reset the phone.
  NOTE:
  Only perform this step if the customer is present and approves.
  1. Turn off the phone and remove the battery for 15 seconds. For instructions on how to reset cellular devices, refer to the appropriate manufacturer's website.
7. Reinstall the LEXUS App Suite app on the phone. (If removed.)
  1. The procedure varies based on phone model. Contact the service provider or cellular phone manufacturer if assistance is required.
8. Delete all personal data from the head unit.
  1. Delete all personal data from the head unit.
    NOTE:
    Only perform this step if the customer is present and approves.
    
    HINT:
    
    Re-installation of applications must be completed before applications will appear on the head unit.
9. Disconnect the cable from the negative (-) battery terminal.
  NOTE:
  After turning the engine switch off, waiting time may be required before disconnecting the cable from the negative (-) battery terminal. Therefore, make sure to read the disconnecting the cable from the negative (-) battery terminal notices before proceeding with work.
  
  Refer to PRECAUTION [04/2013 - 08/2015] , or refer to PRECAUTION [08/2015 - 10/2016] , or refer to PRECAUTION [10/2016 - 10/2017] , or refer to PRECAUTION [10/2017 - 09/2020]
  1. Record all radio station presets.
  2. Disconnect the cable from the negative (-) battery terminal and leave it disconnected for 2 minutes.
10. Check if the problem symptom has been repaired.