Disc cannot be Inserted or is Ejected Right After Insertion [09/2017 - ]: Procedure

1. Make sure that the disc is an audio disc or a disc with an MP3, WMA or AAC file, and that it is not deformed, flawed, stained, deteriorated or otherwise defective.

   OK

   Disc is normal.

   HINT: 

   • Translucent or uniquely-shaped CDs cannot be played.
   • CDs and DVDs with adhesive paper labels should not be played.
   • Commercial audio CDs and DVDs can be played.
   • CD-DA files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • MP3, WMA and AAC files on CD-ROMs, CD-Rs and CD-RWs can be played.
   • For details on playable CDs and DVDs, refer to the Owner's Manual.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

CHANGE DISC 

Result: 

OK 

See step  2

1. Check if the disc is inserted upside down.

   OK

   Disc is properly inserted.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

SET DISC PROPERLY 

Result: 

OK 

See step  3

1. Disc cleaning

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   1. If dirt is on the disc surface, wipe it clean with a soft cloth from the inside to the outside in a radial direction.

      OK

      Malfunction disappears.

      NOTE:

      Do not use a conventional record cleaner or antistatic preservative.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (DISC IS DIRTY) 

Result: 

NG 

See step  4

1. Replace the disc with a known good one and check that the malfunction disappears.

   OK

   Malfunction disappears.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (DISC IS DEFECTIVE) 

Result: 

NG 

REPLACE RADIO RECEIVER ASSEMBLY. Refer to  REMOVAL [09/2017 - 05/2019]  , or refer to  REMOVAL [05/2019 - ]