DTC B2311: Power Window Motor Malfunction [09/2014 - ]: Procedure

1. Clear the DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - ]

   Body Electrical > D-Door Motor > Clear DTCs 

   Body Electrical > P-Door Motor > Clear DTCs 

2. Check for DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - ]

   Body Electrical > D-Door Motor > Trouble Codes 

   Body Electrical > P-Door Motor > Trouble Codes 

   OK

   DTC B2311 is not output.

   Result

   Proceed to
   OK
   NG

Result: 

OK 

USE SIMULATION METHOD TO CHECK. Refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2014 - 10/2015]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2015 - 11/2017]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [11/2017 - 10/2018]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2018 - 11/2019]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [11/2019 - 09/2020]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [09/2020 - 10/2022]  , or refer to  HOW TO PROCEED WITH TROUBLESHOOTING [10/2022 - ] 

Result: 

NG 

See step  2

1. Check the parts from which this DTC has been output.

   Result

   Result	Proceed to
   DTC output from power window regulator motor assembly (for driver door)	A
   DTC output from power window regulator motor assembly (for front passenger door)	B

Result: 

B 

See step  4

Result: 

A 

See step  3

1. Measure the voltage according to the value(s) in the table below.

   Standard Voltage

   Tester Connection	Condition	Specified Condition
   S2-2 (B) - S2-1 (GND)	Always	11 to 14 V

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Component with harness connected (Power Window Regulator Motor Assembly (for Driver Door))

2. Measure the resistance according to the value(s) in the table below.

   Standard Resistance

   Tester Connection	Condition	Specified Condition
   S2-1 (GND) - Body ground	Always	Below 1 Ω

   Result

   Proceed to
   OK
   NG

Result: 

OK 

See step  5

Result: 

NG 

REPAIR OR REPLACE HARNESS OR CONNECTOR 

1. Measure the voltage according to the value(s) in the table below.

   Standard Voltage

   Tester Connection	Condition	Specified Condition
   R2-2 (B) - R2-1 (GND)	Always	11 to 14 V

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Component with harness connected (Power Window Regulator Motor Assembly (for Front Passenger Door))

2. Measure the resistance according to the value(s) in the table below.

   Standard Resistance

   Tester Connection	Condition	Specified Condition
   R2-1 (GND) - Body ground	Always	Below 1 Ω

   Result

   Proceed to
   OK
   NG

Result: 

NG 

REPAIR OR REPLACE HARNESS OR CONNECTOR 

Result: 

OK 

See step  5

1. Connect the Techstream to the DLC3.
2. Turn the engine switch on (IG).
3. Turn the Techstream on.
4. Enter the following menus: Body Electrical / (desired system) / Active Test.

   HINT: 

   Perform the Active Test for the power window regulator motor assembly that has DTC B2311 stored in its ECU.

5. Perform the Active Test according to the display on the Techstream.
   WARNING:

   Be careful to avoid injuries as this test causes vehicle parts to move. During the Active Test, the jam protection function will not operate.

   Body Electrical > D-Door Motor > Active Test 

   Tester Display	Measurement Item	Control Range	Diagnostic Note
   Power Window	Power window	OFF / DOWN / UP	-

   Body Electrical > P-Door Motor > Active Test 

   Tester Display	Measurement Item	Control Range	Diagnostic Note
   Power Window	Power window	OFF / DOWN / UP	-

   Body Electrical > D-Door Motor > Active Test 

   Tester Display
   Power Window

   Body Electrical > P-Door Motor > Active Test 

   Tester Display
   Power Window

   OK

   Each power window operates normally.

   Result

   Result	Proceed to
   OK	A
   NG (Driver door power window)	B
   NG (Front passenger door power window)

Result: 

B 

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR). Refer to  REMOVAL [09/2014 - ] 

Result: 

A 

See step  6

1. Initialize the power window regulator motor assembly.

   Refer to INITIALIZATION [09/2014 - ]

   HINT: 

   Initialize the power window regulator motor assembly that has DTC B2311 stored in its ECU.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  7

1. Check that the power window operates normally by opening and closing it.

   Refer to OPERATION CHECK [09/2014 - ]

   HINT: 

   Check the operation of the power window where DTC B2311 has been stored.

   OK

   Each power window operates normally.

   Result

   Result	Proceed to
   OK	A
   NG (Driver door power window)	B
   NG (Front passenger door power window)

Result: 

B 

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR). Refer to  REMOVAL [09/2014 - ] 

Result: 

A 

See step  8

1. Check that the power window components are installed correctly.

   OK

   Power window components are installed correctly.

   Result

   Proceed to
   OK
   NG

Result: 

NG 

INSTALL PARTS CORRECTLY 

Result: 

OK 

See step  9

1. Turn the engine switch off.
2. Wait for at least 10 seconds, and then turn the engine switch on (IG).
3. Check for DTCs.

   Refer to DTC CHECK / CLEAR [09/2014 - ]

   Body Electrical > D-Door Motor > Trouble Codes 

   Body Electrical > P-Door Motor > Trouble Codes 

   OK

   DTC B2311 is not output.

   Result

   Result	Proceed to
   OK	A
   NG (Driver door power window)	B
   NG (Front passenger door power window)

Result: 

A 

END 

Result: 

B 

REPLACE POWER WINDOW REGULATOR MOTOR ASSEMBLY (FOR DRIVER DOOR OR FRONT PASSENGER DOOR). Refer to  REMOVAL [09/2014 - ]