Problem Symptoms Table [08/2015 - 08/2019]
NOTE:
After replacing the multi-media module receiver assembly of vehicles subscribed to pay-type satellite radio broadcasts, registration of the XM radio ID is necessary (w/ SDARS System)
HINT:
- Use the table below to help determine the cause of problem symptoms If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table Check each symptom by checking the suspected areas in the order they are listed Replace parts as necessary
- Inspect the fuses and relays related to this system before inspecting the suspected areas below
DISPLAY FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Pressing power switch does not turn on system | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [08/2015 - 08/2019] |
| Proceed to "Pressing Power Switch does not Turn on System" | Refer to Pressing Power Switch does not Turn on System [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Black screen (No image appears on navigation/audio screen) | Proceed to "Black Screen" | Refer to Black Screen [08/2015 - 08/2021] |
| Proceed to "Check Software Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Proceed to "Visual Mute Signal Circuit between Radio Receiver and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation ECU and Multi-display [08/2015 - 08/2021] | |
| Proceed to "Display Signal Circuit between Multi-display and Radio Receiver" | Refer to Display Signal Circuit between Multi-display and Radio Receiver [08/2015 - 08/2021] | |
| Multi-display assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Display does not dim (does not change to night screen) with tail switch on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [08/2015 - 08/2020] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [08/2015 - 08/2019] | |
| Multi-display assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Power does not turn off (Screen remains on) | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [08/2015 - 08/2019] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Screen is distorted | Proceed to "Radio Receiver Power Source Circuit" | Refer to Multi-display Power Source Circuit [08/2015 - 08/2019] |
| Multi-display assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [08/2015 - 08/2021] |
| Proceed to "Visual Mute Signal Circuit between Radio Receiver and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation ECU and Multi-display [08/2015 - 08/2021] | |
| Proceed to "Display Signal Circuit between Multi-display and Radio Receiver" | Refer to Display Signal Circuit between Multi-display and Radio Receiver [08/2015 - 08/2021] | |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Audio function switches can be operated while vehicle being driven | Proceed to "Parking Brake Switch Circuit" | Refer to Parking Brake Switch Circuit [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
PANEL SWITCH AND TOUCH SWITCH FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Illumination for panel switches does not come on with tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [08/2015 - 08/2021] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Panel switches do not function | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [08/2015 - 08/2021] |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Touch panel switch does not function | Proceed to "Touch Panel Switch does not Function" | Refer to Touch Panel Switch does not Function [08/2015 - 08/2021] |
| Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [08/2015 - 08/2021] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Illumination for steering pad switch does not come on with tail switch on | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [08/2015 - 08/2019] |
| Driving support switch control ECU | Refer to REMOVAL [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
CUSTOMIZE STARTUP IMAGE OR SCREEN OFF IMAGE FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Screen cannot be changed to UIC setting screen | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Thumbnails for opening image setting or screen off image setting do not update when USB device is connected | Check that the USB device was not disconnected while transferring an image | - |
| Check that the screen was not changed to another function menu while transferring an image | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Transfer button cannot be pressed | Check that a USB device is connected | - |
| Check that the USB device is not in use (USB audio system is playing etc.) | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Image data in USB device cannot be displayed | Check that the designated folder name is used | - |
| Check that the file extension of the data is JPG or JPEG | - | |
| Check that the file name is 32 characters or less and available language is used | - | |
| Check that the image data size is 10 MB or less | - | |
| Check that the file system of the USB device is FAT16 or FAT32 | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Set opening image or screen off image is not displayed | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the multi-media module receiver assembly may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Stored image cannot be deleted | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Message indicating that USB device cannot be accessed is displayed | Check that the USB device has not been disconnected while the audio and visual system (w/o Navigation System) is recognizing it | - |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Thumbnail images for opening image or screen off image are not displayed on setting screen | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the HDD may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Image cannot be set for opening image or screen off image on setting screen | Set the opening image or screen off image again | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
GENERAL AUDIO FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| No sound can be heard from speakers | Proceed to "No Sound can be Heard from Speakers" | Refer to No Sound can be Heard from Speakers [08/2015 - 08/2021] |
| Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Manual {SOS] Switch) | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [08/2015 - 08/2021] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [08/2015 - 08/2021] | |
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] | |
| Proceed to "AVC-LAN Circuit" | Refer to AVC-LAN Circuit [08/2015 - 08/2019] | |
| Proceed to "Stereo Component Amplifier Power Source Circuit" | Refer to Stereo Component Amplifier Power Source Circuit [08/2015 - 08/2021] | |
| DCM (Telematics transceiver) (w/ Manual [SOS] Switch) | Refer to REMOVAL [08/2015 - 08/2018] , or refer to REMOVAL [08/2018 - 08/2021] | |
| Stereo component amplifier assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Abnormal noise occurs | Proceed to "Noise Occurs" | Refer to Noise Occurs [08/2015 - 08/2021] |
| Stereo component amplifier assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| DCM (Telematics transceiver) (w/ Manual [SOS] Switch) | Refer to COMPONENTS [08/2015 - 08/2018] , or refer to COMPONENTS [08/2018 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Sound quality is bad in all modes (Volume is too low) | Check that the ASL function is off | - |
| Proceed to "Poor Sound Quality in All Modes (Low Volume)" | Refer to Poor Sound Quality in All Modes (Low Volume) [08/2015 - 08/2021] | |
| Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] | |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Manual {SOS] Switch) | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [08/2015 - 08/2021] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [08/2015 - 08/2021] | |
| Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] | |
| DCM (Telematics transceiver) (w/ Manual [SOS] Switch) | Refer to REMOVAL [08/2015 - 08/2018] , or refer to REMOVAL [08/2018 - 08/2021] | |
| Stereo component amplifier assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| ASL does not function | Check that the ASL function is on | - |
| Proceed to "Speed Signal Circuit" | Refer to Speed Signal Circuit [08/2015 - 08/2017] , or refer to Speed Signal Circuit [08/2017 - 08/2018] , or refer to Speed Signal Circuit [08/2018 - 08/2019] | |
| Stereo component amplifier assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Voice menu screen is not displayed (Voice recognition function does not turn on) | Check if the voice recognition prompts function is "On" | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [08/2015 - 08/2021] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [08/2015 - 08/2021] |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Navigation ECU [08/2015 - 08/2018] , or refer to Microphone Circuit between Microphone and Navigation ECU [08/2018 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Customizable parameters cannot be changed (Customizable parameters can be changed by using the Techstream) | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Voice guidance does not function | Proceed to "Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Mute Signal Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" (w/ Manual [SOS] Switch) | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [08/2015 - 08/2021] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [08/2015 - 08/2021] | |
| Proceed to "Voice Guidance Circuit between Radio Receiver and Stereo Component Amplifier" | Refer to Voice Guidance Circuit between Radio Receiver and Stereo Component Amplifier [08/2015 - 08/2021] | |
| DCM (Telematics Transceiver) (w/ Manual [SOS] Switch) | Refer to REMOVAL [08/2015 - 08/2018] , or refer to REMOVAL [08/2018 - 08/2021] | |
| Stereo component amplifier assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
FM OR AM RADIO FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Radio broadcast cannot be received or poor reception | Proceed to "Radio Broadcast cannot be Received or Poor Reception" | Refer to Radio Broadcast cannot be Received or Poor Reception [08/2015 - 08/2021] |
| Radio broadcast can be received but radio station cannot be displayed (Some radio stations do not provide their name information) | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Radio broadcast can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Radio broadcast can be received but station list cannot be displayed | Wait for 120 seconds in radio mode, and select the "Refresh" switch on the station list screen | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Radio broadcast can be received but station list cannot be displayed | Select the "Refresh" switch on the station list screen | - |
| Wait for 10 minutes with the engine switch on (ACC), and select the "Refresh" switch on the station list screen again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| After the voice recognition function or hands-free function is turned off, the cache radio does not operate | Check that the cache radio setting is on | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the cache radio is playing, sound is interrupted, sound cannot be heard or sound quality is poor | Check if similar symptoms occur when receiving conventional FM/AM radio broadcasts | - |
| Check if similar symptoms occur when receiving other broadcasts | - | |
| Move the vehicle to a place where the reception sensitivity is good and check again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the cache radio is playing, sound can be heard, but no information is displayed (some radio stations do not provide their name information) | Check if similar symptoms occur when receiving other broadcasts | - |
| Move the vehicle to a place where the reception sensitivity is good and check again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
HD RADIO FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Only "HD Radio" stations cannot be heard or selected, or their analog or digital sound cannot be changed | Check the "HD Radio" settings | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "iPod" tagging function cannot be used | Check if a message indicating that the capacity for tag information is full is displayed | - |
| Check that the cache radio is not playing (when the cache radio is playing, "iPod" tagging function cannot be used) | - | |
| Proceed to "USB Audio System Recognition/ Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the HD radio is playing, cover art may not be displayed | When a song unregistered to the Gracenote CDDB is playing or cover art information is not provided by the broadcast station, its cover art cannot be displayed | - |
| When the HD radio is playing, cover art cannot be displayed | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Broadcast station logo cannot be displayed | Check if similar symptoms occur when receiving other broadcasts | - |
| Check if similar symptoms occur with another vehicle | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| SPS channel cannot be selected | Check that HD radio FM mode is selected | - |
| After pressing the "Refresh" switch, check that the SPS channel is on the station list | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the SPS channel is selected, sound cannot be heard | After pressing the "Refresh" switch, select the SPS channel on the station list | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
SDARS SYSTEM FUNCTION (W/ SDARS SYSTEM)
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Satellite radio cannot receive pay type broadcasts | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [08/2015 - 08/2021] |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Satellite radio can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the satellite radio is playing, some cover art may not be displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When the satellite radio is playing, cover art cannot be displayed | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
CD PLAYER FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| CD cannot be played or player does not function with disc | Proceed to "CD Player Outline" in System Description and check if the CD is compatible with the CD player | Refer to SYSTEM DESCRIPTION [08/2015 - 08/2019] |
| Proceed to "Check Optical CD Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| CD cannot be inserted/played or CD is ejected right after insertion | Proceed to "Check Optical CD Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] |
| Proceed to "CD cannot be Inserted or is Ejected Right After Insertion" | Refer to CD cannot be Inserted or is Ejected Right After Insertion [08/2015 - 08/2021] | |
| CD cannot be ejected | Proceed to "Check Optical CD Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] |
| Proceed to "CD cannot be Ejected" | Refer to CD cannot be Ejected [08/2015 - 08/2021] | |
| CD sound skips | Proceed to "Check Optical CD Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] |
| Proceed to "CD Sound Skips" | Refer to CD Sound Skips [08/2015 - 08/2021] | |
| Sound quality is bad only when CD is played (volume is too low) | Proceed to "Check Optical CD Error History" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] |
| Proceed to "Sound Quality is Bad Only when CD is Played (Volume is Too Low)" | Refer to Sound Quality is Bad Only when CD is Played (Volume is Too Low) [08/2015 - 08/2021] | |
| When CD is playing, some cover art is not displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| Album cover art cannot be displayed | Check that Display Cover Art on the CD settings screen is set to on | - |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the multi-media module receiver assembly, update the Gracenote database to the latest version | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
AUX FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| External device sound cannot be heard or sound quality is bad (Stereo jack is used) | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "AUX/VTR" is not displayed on system check mode screen | Proceed to "Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Sound Signal Circuit between Radio Receiver and Stereo Jack Adapter [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Screen is distorted or not displayed only when using the device connected to the No. 1 stereo jack adapter assembly | Check if the appropriate image signal setting (NTSC/ PAL) is selected | - |
| Connect a known good device to the No. 1 stereo jack adapter assembly and check if the image is output | - | |
| Connect using a known good cable and check if the image is output | - | |
| Proceed to "Display Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter | Refer to Display Signal Circuit between Radio Receiver and Stereo Jack Adapter [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
VOICE RECOGNITION FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Voice menu screen is not displayed (Voice recognition function does not turn on) | Check if the voice recognition prompts function is "On" | - |
| Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [08/2015 - 08/2021] | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [08/2015 - 08/2019] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When voice recognition switch is pressed, a short beep is emitted but voice cannot be recognized properly | Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [08/2015 - 08/2021] |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Navigation ECU [08/2015 - 08/2018] , or refer to Microphone Circuit between Microphone and Navigation ECU [08/2018 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| "Bluetooth" is inoperative (In-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | Refer to Cellular Phone Registration Failure [08/2015 - 08/2021] |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| When the engine switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are running | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Phonebook data is cleared | Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting is off | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| All the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are operating | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone | - | |
| Cellular phone cannot make outgoing/ incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Navigation ECU [08/2015 - 08/2018] , or refer to Microphone Circuit between Microphone and Navigation ECU [08/2018 - 08/2021] | |
| Other caller cannot hear your voice | When talking on the cellular phone, check that the mute button is not pressed | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Navigation ECU [08/2015 - 08/2018] , or refer to Microphone Circuit between Microphone and Navigation ECU [08/2018 - 08/2021] | |
| No notification when a new SMS/MMS/e-mail has been received | Check the SMS/MMS/e-mail notification settings on the cellular phone and the multi-media module receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Received SMS/MMS/e-mail cannot be read | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the multi-media module receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| SMS/MMS/e-mail cannot be replied to | Move the vehicle into a cellular phone service area, and check the operation of the multi-media module receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
"BLUETOOTH" AUDIO FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| Portable player cannot be registered | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Portable player cannot be connected manually/automatically | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [08/2015 - 08/2021] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Cellular phone with portable audio function cannot be recognized as "Bluetooth" audio device even when connected using "Bluetooth" | Proceed to "Portable Player cannot be Registered" | Refer to Portable Player cannot be Registered [08/2015 - 08/2021] |
| Proceed to "Portable Player cannot be Connected Manually/Automatically" | Refer to Portable Player cannot be Connected Manually/Automatically [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Sound of portable player cannot be heard from speakers, or sound is low | Proceed to "Sound of Portable Player cannot be Heard from Speakers or Sound is Low" | Refer to Sound of Portable Player cannot be Heard from Speakers or Sound is Low [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Portable player does not play even after "Bluetooth" audio mode is selected | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Portable player does not play | Proceed to "Does not Play even after Bluetooth Audio Mode is Selected" | Refer to Does not Play even after Bluetooth Audio Mode is Selected [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Track information such as track number, track name, elapsed play time and playlist is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Operation switches for portable player such as play, pause, repeat, random and scan are not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Battery condition of portable player is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "Bluetooth" signal condition is not displayed | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Portable player cannot pause, select file, fast forward, fast rewind, play at random or scan | Proceed to "Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device" | Refer to Portable Player cannot be Operated Using In-vehicle Device or Track Information is not Displayed on In-vehicle Device [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Noise occurs or sound skips when portable player plays | Proceed to "Noise Occurs or Sound Skips when Portable Player Plays" | Refer to Noise Occurs or Sound Skips when Portable Player Plays [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Registered device cannot be deleted | Proceed to "Registered Device cannot be Deleted" | Refer to Registered Device cannot be Deleted [08/2015 - 08/2021] |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
USB AUDIO SYSTEM FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| USB audio system sound cannot be heard or sound quality is bad (USB connector is used) | Proceed to "Data Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Data Signal Circuit between Navigation Receiver Assembly and Stereo Jack Adapter [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| USB device or "iPod" is not recognized | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Track information such as track, artist and album names are not displayed | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| USB device or "iPod" is recognized but cannot play, or can play but not in a sorted order | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Album cover art cannot be displayed | Check that Display Cover Art on the " Cover Art" Settings screen is set to on | - |
| Check if similar symptoms occur with another vehicle | - | |
| If an indication to update the Gracenote database appears on the album cover art screen and update data has been downloaded to the multi-media module receiver assembly, update the Gracenote database to the latest version | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| User set album cover art cannot be displayed | Check if the priority display of Gracenote database album cover art setting is off | - |
| Check that a JPEG file is used for the album cover art registered to the music data in the USB device or "iPod" - Multi-media module receiver assembly | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| "iPod" battery cannot be charged | Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [08/2015 - 08/2021] |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Screen is distorted or not displayed only when using the video function of an "iPod | Check if "iPod" is set to output images | - |
| Proceed to "USB Audio System Outline" in System Description and check if the "iPod" is compatible with the multi-media module receiver assembly | Refer to SYSTEM DESCRIPTION [08/2015 - 08/2019] | |
| Check if the appropriate image signal setting (NTSC/ PAL) is selected | - | |
| Check if video sound input is set to "A/V" | - | |
| Connect using a known good cable and check if the image is output | - | |
| Proceed to "Display Signal Circuit between Radio Receiver and Stereo Jack Adapter" | Refer to Display Signal Circuit between Radio Receiver and Stereo Jack Adapter [08/2015 - 08/2021] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
FUEL CONSUMPTION FUNCTION
| Symptom | Suspected Area | Refer To |
|---|---|---|
| "Fuel Consumption" icon is dimmed | Check if other icons or items displayed on screen have any problems | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Graph is not displayed on "Trip Information" screen | Recheck with the engine running | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Cruise range is not displayed on "Trip Information" screen | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Graph is not updated on "Past record" screen even though "Clear" is selected | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Graph is not displayed on "Past record" screen | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |
ENTUNE FUNCTION (W/ ENTUNE FUNCTION)
| Symptom | Suspected Area | Refer To |
|---|---|---|
| An Entune system error message is displayed on the screen | Follow on screen instructions | - |
| Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [08/2015 - 08/2021] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [08/2015 - 08/2021] | |
| Proceed to "Entune Reset Procedure" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Entune apps and services are not operating as expected | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [08/2015 - 08/2021] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [08/2015 - 08/2021] | |
| Proceed to "Entune Reset Procedure" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Entune voice recognition is not possible (voice recognition on the audio and visual system is normal) | Proceed to "Confirm Cellular Phone Functionality" | Refer to Confirm Cellular Phone Functionality [08/2015 - 08/2021] |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [08/2015 - 08/2021] | |
| Proceed to "Entune Reset Procedure" in Operation Check | Refer to OPERATION CHECK [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] | |
| Poor sound quality of Entune system | Confirm that cellular phone handset volume is turned up | - |
| Confirm that adequate signal is maintained during driving. | - | |
| Proceed to "Confirm Cellular Phone Functionality | Refer to Confirm Cellular Phone Functionality [08/2015 - 08/2021] | |
| Proceed to "Confirm Vehicle Headunit Functionality" | Refer to Confirm Vehicle Headunit Functionality [08/2015 - 08/2021] | |
| Multi-media module receiver assembly | Refer to REMOVAL [08/2015 - 08/2021] |