Problem Symptoms Table [09/2014 - 09/2017]
NOTE:
- After replacing the multi-media module receiver assembly of vehicles subscribed to pay-type satellite radio broadcasts, XM radio ID registration is necessary (w/ SDARS System).
- If the DCM (telematics transceiver) has been replaced, perform the DCM Activation procedure using the Techstream (w/ Manual [SOS] Switch) (Refer to DCM ACTIVATION [09/2014 - 09/2017] ).
HINT:
- Use the table below to help determine the cause of problem symptoms. If multiple suspected areas are listed, the potential causes of the symptoms are listed in order of probability in the "Suspected Area" column of the table. Check each symptom by checking the suspected areas in the order they are listed. Replace parts as necessary.
- Inspect the fuses and relays related to this system before inspecting the suspected areas below.
DISPLAY FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| Black screen (No image appears on navigation/audio screen) | Proceed to "Black Screen" | Refer to Black Screen [09/2014 - ] |
| Proceed to "Display Signal Circuit between Multi-display and Radio Receiver" | Refer to Display Signal Circuit between Multi-display and Radio Receiver [09/2014 - 10/2015] , or refer to Display Signal Circuit between Multi-display and Radio Receiver [10/2015 - ] | |
| Proceed to "Visual Mute Signal Circuit between Navigation ECU and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation ECU and Multi-display [09/2014 - ] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| A message is displayed to inform the driver that the program cannot be read, and the system cannot be operated | Accessory meter assembly | Refer to REMOVAL [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| A white or blue screen remains displayed after the engine switch is turned on (ACC) (Even though the navigation system is operated, the screen does not change or navigation sound cannot be heard) | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| A white or blue screen remains displayed after the engine switch is turned on (ACC) (When the navigation system is operated the current position screen or a navigation screen such as MENU is displayed or navigation sound is heard) | Accessory meter assembly | Refer to REMOVAL [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| The accessory meter assembly does not dim even when the light control switch is turned to the tail or head position | Confirm that the tail cancel is off | - |
| Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [09/2014 - ] | |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2014 - 10/2015] , or refer to Illumination Circuit [10/2015 - ] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Power does not turn off (Screen remains on) | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [09/2014 - 10/2015] , or refer to Radio Receiver Power Source Circuit [10/2015 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Noise occurs when screens switch | Proceed to "Visual Mute Signal Circuit between Navigation ECU and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation ECU and Multi-display [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Screen is distorted | Proceed to "Radio Receiver Power Source Circuit" | Refer to Radio Receiver Power Source Circuit [09/2014 - 10/2015] , or refer to Radio Receiver Power Source Circuit [10/2015 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Screen flicker or color distortion | Proceed to "Screen Flicker or Color Distortion" | Refer to Screen Flicker or Color Distortion [09/2014 - ] |
| Proceed to "Display Signal Circuit between Multi-display and Radio Receiver" | Refer to Display Signal Circuit between Multi-display and Radio Receiver [09/2014 - 10/2015] , or refer to Display Signal Circuit between Multi-display and Radio Receiver [10/2015 - ] | |
| Proceed to "Visual Mute Signal Circuit between Navigation ECU and Multi-display" | Refer to Visual Mute Signal Circuit between Navigation ECU and Multi-display [09/2014 - ] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Navigation function switches can be operated while vehicle is being driven | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
PANEL SWITCH FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| Illumination for panel switches does not come on with tail switch on | Proceed to "Illumination for Panel Switch does not Come on with Tail Switch ON" | Refer to Illumination for Panel Switch does not Come on with Tail Switch ON [09/2014 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2014 - 10/2015] , or refer to Illumination Circuit [10/2015 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Panel switches do not function | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
REMOTE TOUCH FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| No feedback force is provided by knob of remote touch | Proceed to "No Feedback Force Provided by Knob of Remote Touch" | Refer to No Feedback Force Provided by Knob of Remote Touch [09/2014 - 10/2015] , or refer to No Feedback Force Provided by Knob of Remote Touch [10/2015 - ] |
| Switch lights of remote touch do not illuminate | Proceed to "Switch Lights of Remote Touch do not Illuminate" | Refer to Switch Lights of Remote Touch do not Illuminate [09/2014 - 10/2015] , or refer to Switch Lights of Remote Touch do not Illuminate [10/2015 - ] |
| Switch lights of remote touch always illuminate or cannot be controlled using rheostat | Proceed to "Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat" | Refer to Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat [09/2014 - 10/2015] , or refer to Switch Lights of Remote Touch Always Illuminate or cannot be Controlled Using Rheostat [10/2015 - ] |
| Switch operation of remote touch is not accepted | Proceed to "Switch Operation of Remote Touch not Accepted" | Refer to Switch Operation of Remote Touch not Accepted [09/2014 - 10/2015] , or refer to Switch Operation of Remote Touch not Accepted [10/2015 - ] |
| Pointer does not reach screen edge | Proceed to "Pointer does not Reach Screen Edge" | Refer to Pointer does not Reach Screen Edge [09/2014 - 10/2015] , or refer to Pointer does not Reach Screen Edge [10/2015 - ] |
| Pointer displayed/not displayed repeatedly | Proceed to "Pointer Displayed/not Displayed Repeatedly" | Refer to Pointer Displayed/not Displayed Repeatedly [09/2014 - ] |
| Pointer is not displayed on screen or pointer does not move | Proceed to "Pointer not Displayed on Screen or Pointer does not Move" | Refer to Pointer not Displayed on Screen or Pointer does not Move [09/2014 - 10/2015] , or refer to Pointer not Displayed on Screen or Pointer does not Move [10/2015 - ] |
| Knob of remote touch moves spontaneously | Proceed to "Knob of Remote Touch Moves Spontaneously" | Refer to Knob of Remote Touch Moves Spontaneously [09/2014 - 10/2015] , or refer to Knob of Remote Touch Moves Spontaneously [10/2015 - ] |
CUSTOMIZE STARTUP IMAGE OR SCREEN OFF IMAGE FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| Screen cannot be changed to UIC setting screen | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
| Thumbnails for opening image setting or screen off image setting do not update when USB device is connected | Check that the USB device was not disconnected while transferring an image | - |
| Check that the screen was not changed to another function menu while transferring an image | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2014 - 10/2015] , or refer to USB Audio System Recognition/Play Error [10/2015 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Transfer button cannot be pressed | Check that a USB device is connected | - |
| Check that the USB device is not in use (USB audio system is playing etc.) | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2014 - 10/2015] , or refer to USB Audio System Recognition/Play Error [10/2015 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Image data in USB device cannot be displayed | Check that the designated folder name is used | - |
| Check that the file extension of the data is JPG or JPEG | - | |
| Check that the file name is 32 characters or less and available language is used | - | |
| Check that the image data size is 10 MB or less | - | |
| Check that the file system of the USB device is FAT16 or FAT32 | - | |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2014 - 10/2015] , or refer to USB Audio System Recognition/Play Error [10/2015 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Set opening image or screen off image is not displayed | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the SD card may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Stored image cannot be deleted | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
| Message indicating that USB device cannot be accessed is displayed | Check that the USB device has not been disconnected while the navigation system is recognizing it | - |
| Proceed to "USB Audio System Recognition/Play Error" | Refer to USB Audio System Recognition/Play Error [09/2014 - 10/2015] , or refer to USB Audio System Recognition/Play Error [10/2015 - ] | |
| No. 1 stereo jack adapter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Thumbnail images for opening image or screen off image are not displayed on setting screen | Check if it is the first start-up after disconnecting and reconnecting the +B terminal (Reading from the SD card may be slow when the system is first starting-up) | - |
| Set the opening image or screen off image again | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Image cannot be set for opening image or screen off image on setting screen | Set the opening image or screen off image again | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
NAVIGATION FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| GPS mark is not displayed | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2014 - ] |
| Navigation antenna assembly (w/o Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Roof antenna assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - ] | |
| No. 3 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| No. 2 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| Antenna divider (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Harness and connector (w/ Manual [SOS] Switch) | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Date and time on navigation screen are different from actual date and time | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2014 - ] |
| Navigation antenna assembly (w/o Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Roof antenna assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - ] | |
| No. 3 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| No. 2 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| Antenna divider (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Harness and connector (w/ Manual [SOS] Switch) | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Vehicle position mark deviates from correct position and does not return to correct position | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2014 - ] |
| Navigation antenna assembly (w/o Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Roof antenna assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - ] | |
| No. 3 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| No. 2 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| Antenna divider (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Harness and connector (w/ Manual [SOS] Switch) | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Cursor or map rotates when vehicle is stopped | Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Vehicle position mark moves in the opposite direction to the vehicle | Check if the GPS mark is displayed on the map screen | - |
| Proceed to "Cursor or Map Rotates when Vehicle Stopped" | Refer to Cursor or Map Rotates when Vehicle Stopped [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Vehicle position mark deviates from and returns to correct position repeatedly even though GPS mark is displayed | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2014 - ] |
| Drive the vehicle for sensor learning (At a place where GPS signals can be received, drive the vehicle clockwise and counterclockwise in at least a 200 meter square 2 times or more) | - | |
| Navigation antenna assembly (w/o Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Roof antenna assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - ] | |
| No. 3 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| No. 2 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| Antenna divider (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Harness and connector (w/ Manual [SOS] Switch) | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Vehicle position mark moves slow or fast | Proceed to "GPS Mark is not Displayed" | Refer to GPS Mark is not Displayed [09/2014 - ] |
| Navigation antenna assembly (w/o Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Roof antenna assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - ] | |
| No. 3 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| No. 2 antenna cord sub-assembly (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 10/2015] , or refer to REMOVAL [10/2015 - 09/2017] | |
| Antenna divider (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Harness and connector (w/ Manual [SOS] Switch) | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Voice guidance does not function | Proceed to "Voice Guidance does not Function" | Refer to Voice Guidance does not Function [09/2014 - ] |
| Proceed to "Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver" | Refer to Mute Signal Circuit between Stereo Component Amplifier and Telematics Transceiver [09/2014 - ] | |
| Proceed to "Speaker Circuit" | Refer to Speaker Circuit [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| DCM (Telematics transceiver) (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Stereo component amplifier assembly | Refer to REMOVAL [09/2014 - ] | |
| Map display is incomplete | SD card | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Route cannot be calculated | Proceed to "Route cannot be Calculated" | Refer to Route cannot be Calculated [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Screen does not change to night screen even when tail switch is turned on | Proceed to "Display does not Dim when Light Control Switch is Turned ON" | Refer to Display does not Dim when Light Control Switch is Turned ON [09/2014 - ] |
| Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2014 - 10/2015] , or refer to Illumination Circuit [10/2015 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Navigation system cannot record memory point registration or each item setting | SD card | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| A message indicating to wait for a while because of low temperature is displayed | Start the engine and increase cabin temperature (near multi-media module receiver assembly) | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| A message is displayed because map data cannot be read, and current position screen is not displayed | If message appears only when driving on rough roads, check if message disappears when vehicle is stopped | - |
| SD card | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Map screen turns white or blue (GPS receiving status is displayed normally, and switches and own vehicle position mark are also displayed normally) | Change map scale to smallest (a scale that shows a large area) | - |
| SD card | - | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Voice menu screen is not displayed | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2014 - ] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2014 - 10/2015] , or refer to Steering Pad Switch Circuit [10/2015 - ] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Voice is not recognized | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2014 - ] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2014 - 10/2015] , or refer to Steering Pad Switch Circuit [10/2015 - ] | |
| Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [09/2014 - ] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [09/2014 - ] | |
| DCM (Telematics transceiver) (w/ Manual [SOS] Switch) | Refer to REMOVAL [09/2014 - 09/2017] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Customizable parameters cannot be changed (Customizable parameters can be changed by using the Techstream) | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
| Traffic information is not displayed | Proceed to "Traffic Information is not Displayed" | Refer to Traffic Information is not Displayed [09/2014 - ] |
| Reverse signal does not change in vehicle signal check mode | Check shift indicator display on combination meter | - |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Parking brake signal does not change in vehicle signal check mode | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
STEERING PAD SWITCH FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| System cannot be operated by steering pad switch | Proceed to "Panel Switches do not Function" | Refer to Panel Switches do not Function [09/2014 - ] |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2014 - 10/2015] , or refer to Steering Pad Switch Circuit [10/2015 - ] | |
| Accessory meter assembly | Refer to REMOVAL [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| The steering pad switch does not illuminate even when the light control switch is turned to the tail or head position | Proceed to "Illumination Circuit" | Refer to Illumination Circuit [09/2014 - 10/2015] , or refer to Illumination Circuit [10/2015 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
"BLUETOOTH" HANDS-FREE FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| "Bluetooth" is inoperative (In-vehicle device cannot be recognized by the cellular phone) | Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| "Bluetooth" compatible cellular phone cannot be registered | Proceed to "Cellular Phone Registration Failure" | Refer to Cellular Phone Registration Failure [09/2014 - ] |
| "Bluetooth" compatible cellular phone cannot be connected | Check that no other cellular phone is connected as a hands-free device | - |
| Bring the cellular phone near the in-vehicle device and reconnect it | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| "Bluetooth" compatible cellular phone cannot be connected automatically (can be connected manually) | Check that "Bluetooth" automatic connection setting of the in-vehicle device is on | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| "Bluetooth" compatible cellular phone connection is disconnected | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Message that prompts to check the cellular phone is displayed | Bring the cellular phone near the in-vehicle device and check if it is reconnected | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| When the engine switch is turned on (ACC), instructions for checking the connection condition between the in-vehicle device and cellular phone are displayed | Turn the cellular phone connection conformation display on the in-vehicle device off | - |
| Phonebook data cannot be transferred | Check that the phonebook automatic transfer setting of the in-vehicle device is on | - |
| Enter "1234" into the "Bluetooth" phone (when transferring phonebook data, OBEX authentication may be required) | - | |
| Check that no applications on the cellular phone are running | - | |
| If using "Bluetooth" audio function, cancel the "Bluetooth" audio player connection and check the operation | - | |
| Transfer phonebook data manually | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Phonebook data is cleared | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
| Phonebook data cannot be edited | Check that the phonebook data automatic transfer setting is off | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| All the transferred phonebook data is sorted to "Other" | Check that no applications on the cellular phone are operating | - |
| Check that phonebook data in the cellular phone is not stored to the SIM card | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Explain to the customer that all the transferred phonebook data may be stored to "Other" depending on cellular phone | - | |
| Cellular phone cannot make outgoing/ incoming calls | Move the vehicle into a cellular phone service area, check that the "Bluetooth" device is connected to the vehicle and operate device again | - |
| Check that the cellular phone can make outgoing/incoming calls properly when not connected via "Bluetooth" | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Other caller's voice is interrupted by noise or sound quality is poor | Check the receiving voice volume (if it is too high, voice may sound distorted) | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [09/2014 - 10/2015] , or refer to OPERATION CHECK [10/2015 - ] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Other caller's voice cannot be heard | Check that reception voice volume is not set to minimum | - |
| Make a call with the cellular phone disconnected from "Bluetooth" and check that other caller's voice can be heard clearly | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [09/2014 - 10/2015] , or refer to OPERATION CHECK [10/2015 - ] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Caller's voice (your voice) is interrupted by noise or sound quality is poor | Check the transmitting voice volume (if it is too high, voice may sound distorted) | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [09/2014 - 10/2015] , or refer to OPERATION CHECK [10/2015 - ] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [09/2014 - ] | |
| Other caller cannot hear your voice | When talking on the cellular phone, check that the mute button is not pressed | - |
| Check that nothing can cause noise around the microphone (an outlet of the air conditioning system facing the microphone, wind from an open window, additional devices, etc. may affect noise occurrence) | - | |
| Proceed to "Check Hands-free Voice Quality Setting" in Operation Check | Refer to OPERATION CHECK [09/2014 - 10/2015] , or refer to OPERATION CHECK [10/2015 - ] | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [09/2014 - ] | |
| No notification when a new SMS/MMS/e-mail has been received | Check the SMS/MMS/e-mail notification settings on the cellular phone and the multi-media module receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Received SMS/MMS/e-mail cannot be read | Check the SMS/MMS/e-mail transfer settings on the cellular phone and the multi-media module receiver assembly | - |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| SMS/MMS/e-mail cannot be replied to | Move the vehicle into a cellular phone service area, and check the operation of the multi-media module receiver assembly and cellular phone | - |
| Check that the cellular phone can send an SMS/MMS/e-mail | - | |
| Proceed to "Cellular Phone Inspection" | Refer to Cellular Phone Inspection [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
CUSTOMIZE FUNCTION WITH ACCESSORY METER ASSEMBLY
| Symptom | Suspected Area | Reference |
|---|---|---|
| Cannot perform vehicle customize on the accessory meter assembly setup screen (customizing with Techstream is possible). | Turn the engine switch from off to on (ACC) and perform the procedure again | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Cannot set the remote touch feedback force setting on the accessory meter assembly setup screen. | Turn the engine switch from off to on (ACC) and perform the procedure again | - |
| Remote operation board | Refer to DISASSEMBLY [09/2014 - 10/2015] , or refer to DISASSEMBLY [10/2015 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
MOBILE ASSISTANT FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| Mobile Assistant function does not work. | Confirm the Siri speech recognition application can be used on the device. | - |
| Confirm a hard reset of the device does not correct the problem. | - | |
| Proceed to "Steering Pad Switch Circuit" | Refer to Steering Pad Switch Circuit [09/2014 - 10/2015] , or refer to Steering Pad Switch Circuit [10/2015 - ] | |
| Proceed to "Voice is not Recognized" | Refer to Voice is not Recognized [09/2014 - ] | |
| Proceed to "Microphone Circuit between Microphone and Radio Receiver" | Refer to Microphone Circuit between Microphone and Radio Receiver [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
SDARS SYSTEM FUNCTION (W/ SDARS SYSTEM)
| Symptom | Suspected Area | Reference |
|---|---|---|
| Satellite radio broadcast cannot be received or reception is bad | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Satellite radio cannot receive pay type broadcasts | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2014 - ] |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Satellite radio broadcast cannot be selected or after selecting broadcast, broadcast cannot be added into memory | Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2014 - ] |
| Proceed to "Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory" | Refer to Satellite Radio Broadcast cannot be Selected or After Selecting Broadcast, Broadcast cannot be Added into Memory [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Satellite radio can be displayed but radio broadcast cannot be heard from speakers | Check the volume settings | - |
| Proceed to "Satellite Radio Broadcast cannot be Received" | Refer to Satellite Radio Broadcast cannot be Received [09/2014 - ] | |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| When the satellite radio is playing, some cover art may not be displayed | When a song unregistered to the Gracenote CDDB is playing, its cover art cannot be displayed | - |
| When the satellite radio is playing, cover art cannot be displayed | Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |
FUEL CONSUMPTION FUNCTION
| Symptom | Suspected Area | Reference |
|---|---|---|
| "Fuel Consumption" icon is dimmed | Check if other icons or items displayed on screen have any problems | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Graph is not displayed on "Trip Information" screen | Recheck with the engine running | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Cruise range is not displayed on "Trip Information" screen | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Graph is not updated on "Past record" screen even though "Clear" is selected | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] | |
| Graph is not displayed on "Past record" screen | Turn engine switch on (IG) and recheck | - |
| Multi-media module receiver assembly | Refer to REMOVAL [09/2014 - 09/2017] |