Confirm Vehicle Head Unit Functionality [09/2017 - 10/2019]: Procedure

1. Check the app type when the problem occurred.

   Result

   Result	Proceed to
   When using Fleet Apps	A
   When using Infotainment App	B

Result: 

B 

See step  3

Result: 

A 

See step  2

1. Check that the LEXUS App Suite app (Fleet App) has been downloaded.

   Result

   Result	Proceed to
   LEXUS App Suite app (Fleet App) has not been downloaded.	A
   LEXUS App Suite app (Fleet App) has been downloaded.	B

Result: 

A 

DOWNLOADS THE LEXUS APP SUITE APP [FLEET APP] TO THE HEAD UNIT 

Result: 

B 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [09/2017 - 10/2019] 

1. Check if the cellular phone is compatible (Refer to http://www.lexus.com/MobileLink/).

   Result

   Result	Proceed to
   Cellular phone is compatible.	A
   Cellular phone is not compatible.	B

   HINT: 

   It is important to check the cellular phone compatibility charts carefully:

   • Some apps may only work on cellular phones.
   • Some apps may only work when paired to a vehicle.
   • Some cellular phones do not support all features.

Result: 

B 

RECOMMEND COMPATIBLE CELLULAR PHONE 

Result: 

A 

See step  4

1. A 3G or higher connection is required for proper LEXUS App Suite functionality. If a 3G or higher connection is not available, some applications may not function properly. ("Wi-Fi" is not an approved connection for Enform services.)

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  5

1. Pair the customer's cellular phone to the vehicle.

   Result

   Result	Proceed to
   Cellular phone is not successfully paired.	A
   Cellular phone is successfully paired.	B

Result: 

B 

See step  7

Result: 

A 

See step  6

1. Check that a known good cellular phone can be paired to the customer's vehicle.

   Result

   Result	Proceed to
   Cellular phone is successfully paired.	A
   Cellular phone is not successfully paired.	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  15

1. Check that the LEXUS App Suite app (Infotainment App) has been downloaded.

   Result

   Result	Proceed to
   LEXUS App Suite app (Infotainment App) has not been downloaded.	A
   LEXUS App Suite app (Infotainment App) has been downloaded.	B

Result: 

A 

DOWNLOADS THE LEXUS APP SUITE APP [INFOTAINMENT APP] TO THE HEAD UNIT 

Result: 

B 

See step  8

1. Proceed to the appropriate information based on the customer concern in the table below.

   Result

   Result	Proceed to
   Head unit data apps (e.g. internet search) do not function properly.	A
   Head unit internet radio apps do not function properly.	B

   HINT: 

   This is a head unit functionality check. Ensure that a cellular phone is paired to the vehicle.

Result: 

B 

See step  12

Result: 

A 

See step  9

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet search apps on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit data apps does not function properly.	A
   Head unit data apps functions properly.	B

Result: 

B 

END (NO PROBLEM WAS FOUND) 

Result: 

A 

See step  10

Result

Result: 

NEXT 

See step  11

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet search apps on the head unit.
3. Check if a search can be made.

   Result

   Result	Proceed to
   Head unit data apps functions properly.	A
   Head unit data apps does not function properly	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Result: 

A 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

B 

See step  15

1. Make sure that the customer's cellular phone is paired with the vehicle.
2. Start an internet radio apps on the head unit.
3. Check that the audio can be heard through the vehicle's speakers.

   Result

   Result	Proceed to
   Head unit internet radio apps does not function properly.	A
   Head unit internet radio apps functions properly.	B

Result: 

B 

END (NO PROBLEM WAS FOUND) 

Result: 

A 

See step  13

Result

Result: 

NEXT 

See step  14

1. Make sure that a known good cellular phone is paired with the vehicle.
2. Start an internet radio apps on the head unit.
3. Check that the audio can be heard through the speakers.

   Result

   Result	Proceed to
   Head unit internet radio apps does not function properly using a known good cellular phone.	A
   Head unit internet radio apps functions properly using known good cellular phone.	B

   HINT: 

   For instructions on how to reset the cellular phone, refer to the appropriate manufacturer's website.

Result: 

B 

RESET CUSTOMER'S CELLULAR PHONE (REMOVE BATTERY) AND TRY AGAIN 

Result: 

A 

See step  15

1. Perform LEXUS App Suite reset procedure.

   Refer to OPERATION CHECK [09/2017 - 05/2019] , or refer to OPERATION CHECK [05/2019 - 10/2019]

   Result

   Result	Proceed to
   The problem symptom has been repaired.	A
   The problem symptom has not been repaired.	B

Result: 

A 

END 

Result: 

B 

PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE. Refer to  PROBLEM SYMPTOMS TABLE [09/2017 - 10/2019]