All Door Entry Lock/Unlock Functions do not Operate, but Wireless Functions Operate [11/2021 - ]: Procedure

1. Select the setting by referring to the table below.

   Smart Key / Access 

   Tester Display	Description	Default	Setting	ECU
   Auto Entry Cancel 2 Setting	Function that only prevents unlocking of the doors.	OFF	$00:OFF, $04:ON	Certification ECU (Smart key ECU assembly)

   Result

   Result	Proceed to
   Smart access system with push-button start has not been canceled	A
   Smart access system with push-button start has been canceled	B

Result: 

B 

PERFORM CUSTOMIZE FUNCTION 

for HEV Model: Refer to CUSTOMIZE PARAMETERS [11/2021 - ]

for Gasoline Model: Refer to CUSTOMIZE PARAMETERS [11/2021 - ]

Result: 

A 

See step  2

1. Check the smart access system with push-button start (for entry function).

   for HEV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 03/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2023 - ]

   for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 03/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2023 - ]

   OK

   Smart access system with push-button start (for Entry Function) operates properly

   Result

   Proceed to
   OK
   NG

Result: 

NG 

GO TO SMART ACCESS SYSTEM WITH PUSH-BUTTON START (for Entry Function) (HOW TO PROCEED WITH TROUBLESHOOTING) 

for HEV Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 03/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2023 - ]

for Gasoline Model: Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2021 - 03/2023] , or refer to HOW TO PROCEED WITH TROUBLESHOOTING [03/2023 - ]

Result: 

OK 

See step  3

1. Check whether it is possible to use the digital key to perform door lock/unlock with the entry function.
   1. Check the entry unlock function (driver door, front passenger door).
      1. Turn the ignition switch off.
      2. Open and close the driver door.
      3. From outside the vehicle, press the lock switch displayed on the digital key and lock all doors.
      4. Hold the key in your hand and hold your hand inside the digital key detection range. Then grip the sensor on the reverse side of the door outside handle for 2 seconds or longer.*

         Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

         *a	Unlock Sensor (Backside)

         The illustrations shown are examples only.

         1. *: Perform this step 3 seconds or more after performing step (3).
            NOTE:

            • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

              Refer to PRECAUTION [11/2021 - ]

            • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

              Refer to PRECAUTION [11/2021 - ]

            HINT: 

            • When checking the operation of the unlock sensor again, make sure to perform the procedure from step (1).
            • Inspect the front passenger door using the same procedure.
   2. Check the entry lock function (driver door, front passenger door).

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

      *a	Lock Sensor

      The illustrations shown are examples only.

      1. Turn the ignition switch off.
      2. Open and close the driver door.
      3. Hold the key in your hand and hold your hand inside the digital key detection range. Then touch the lock sensor on the surface of the door outside handle (indentation on the door outside handle) with multiple fingers for 2 seconds or longer.
         NOTE:

         • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

           Refer to PRECAUTION [11/2021 - ]

         • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

           Refer to PRECAUTION [11/2021 - ]

         HINT: 

         • If the door does not lock even when touching the lock sensor for 2 seconds or more, touch it with your palm.
         • When checking the operation of the lock sensor again, make sure to perform the procedure from step (1).
         • When checking the operation of the entry lock function several times, it can be operated up to 2 times consecutively. To operate the function 3 times or more consecutively, the doors need to be unlocked once. However, this is only for the entry lock function, other door lock operations, such as a wireless door lock operation can be performed consecutively.
         • Inspect the front passenger door using the same procedure.
   3. Check the entry back door open function.
      1. With the back door closed and locked, hold the digital key in your hand and hold your hand inside the digital key detection range. Then operate the open switch.
         NOTE:

         • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

           Refer to PRECAUTION [11/2021 - ]

         • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

           Refer to PRECAUTION [11/2021 - ]

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

      *a	Back Door Opener Switch Assembly (Open Switch)

      The illustrations shown are examples only.

   4. Check the entry back door lock function.

      Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

      *a	Back Door Opener Switch Assembly (Lock Switch)

      The illustrations shown are examples only.

      1. With the back door closed and unlocked, hold the digital key in your hand and hold your hand inside the digital key detection range. Then operate the lock switch.
      NOTE:

      • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

        Refer to PRECAUTION [11/2021 - ]

      • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

        Refer to PRECAUTION [11/2021 - ]

   5. Check the wireless function.

      Refer to OPERATION CHECK [11/2021 - ]

   Result

   Result	Proceed to
   All door entry function and wireless function operate	A
   All door entry function does not operate, but wireless function operates	B
   All door entry function and wireless function do not operate	C
   Entry function does not operate for one or more doors, but wireless function operates

Result: 

B 

See step  5

Result: 

C 

GO TO OTHER PROBLEM 

Refer to PROBLEM SYMPTOMS TABLE [11/2021 - ]

Result: 

A 

See step  4

1. Perform cause analysis in the following tables.

   Body Electrical > Smart Access > Utility 

   Tester Display
   Vehicle Control History (RoB)

   Main Category	Sub Category	Memorized Conditions	Suspected Cause
   Digital Key (Inactive)	Operating Entry Function/ Digital Key Boundary Area	Digital key verification performed outside operating range	Digital key could not be detected within operating range Perform function inspection: Refer to OPERATION CHECK [11/2021 - ]
   	Operating Entry Function/ Digital Key No Motion	Verification was performed even though no digital key movement was detected	The vibration sensor of the digital key may be disabled or malfunctioning Perform troubleshooting for the digital key
   	Operating Entry Function/ Digital Key Response NG	Digital key verification has failed	A normal signal cannot be received from the digital key due to noise, etc. Refer to Precautions for Inspection or Registration and perform an inspection to check if the radio wave environment is the cause of problem: Refer to PRECAUTION [11/2021 - ]
   	Operating Entry Function/ Digital Key Invalid key	Verification was performed when the digital key was invalid	Digital key locked as it was detected that it was left inside the vehicle Check the message display of the digital key
   	Operating Entry Function/ Digital Key Out of Area	Digital key verification performed outside operating range	Due to some influence, digital key could not be detected Perform function inspection: Refer to OPERATION CHECK [11/2021 - ]
   	Operating Entry Function/ Digital Key Error	BLE digital key receiver communication malfunction occurred	Communication with the BLE digital key receiver was not possible Check for DTCs: Refer to DIAGNOSTIC TROUBLE CODE CHART [11/2021 - ] Perform function inspection: Refer to OPERATION CHECK [11/2021 - ]

2. Take appropriate action in accordance with the result of the cause analysis.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

END 

1. Check the BLE door digital key receiver assembly (for driver door) in digital key diagnostic mode.
   1. Using the GTS, select Body Electrical / Smart Access / Utility / Communication Check (Digital Key Diag Mode) / Digital key driver door outside area

      Body Electrical > Smart Access > Utility 

      Tester Display
      Communication Check (Digital Key Diag Mode)

   2. Hold the digital key in your hand, and hold your hand inside the digital key detection range. Check that the wireless door lock buzzer sounds.
      NOTE:

      • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

        Refer to PRECAUTION [11/2021 - ]

      • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

        Refer to PRECAUTION [11/2021 - ]

2. Check the BLE door digital key receiver assembly (for front passenger door) in digital key diagnostic mode.
   1. Using the GTS, select Body Electrical / Smart Access / Utility / Communication Check (Digital Key Diag Mode) / Digital key passenger door outside area

      Body Electrical > Smart Access > Utility 

      Tester Display
      Communication Check (Digital Key Diag Mode)

   2. Hold the digital key in your hand, and hold your hand inside the digital key detection range. Check that the wireless door lock buzzer sounds.
      NOTE:

      • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

        Refer to PRECAUTION [11/2021 - ]

      • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

        Refer to PRECAUTION [11/2021 - ]

3. Check the BLE luggage digital key receiver assembly in digital key diagnostic mode.
   1. Using the GTS, select Body Electrical / Smart Access / Utility / Communication Check (Digital Key Diag Mode) / Digital key back door/trunk lid outside area

      Body Electrical > Smart Access > Utility 

      Tester Display
      Communication Check (Digital Key Diag Mode)

   2. Hold the digital key in your hand, and hold your hand inside the digital key detection range. Check that the wireless door lock buzzer sounds.
      NOTE:

      • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

        Refer to PRECAUTION [11/2021 - ]

      • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

        Refer to PRECAUTION [11/2021 - ]

   Result

   Result	Proceed to
   Wireless door lock buzzer sounds in all operation ranges	A
   Wireless door lock buzzer fails to sound in all operation ranges	B
   Wireless door lock buzzer does not sound in a particular operation range	C

Result: 

A 

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) 

Refer to REMOVAL [11/2021 - ]

Result: 

C 

GO TO OTHER PROBLEM 

Refer to PROBLEM SYMPTOMS TABLE [11/2021 - ]

Result: 

B 

See step  6

1. Check if there is digital key available that is already registered to the vehicle.

   Result

   Result	Proceed to
   Another registered digital key is not available	A
   Another registered digital key is available	B

Result: 

B 

See step  9

Result: 

A 

See step  7

1. Check if another vehicle equipped with digital key system is available

   Result

   Result	Proceed to
   Vehicle equipped with digital key system not available	A
   Vehicle equipped with digital key system available	B

Result: 

B 

See step  16

Result: 

A 

See step  8

1. Register a digital key (share key).

   HINT: 

   Refer to the digital key application.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  9

1. Using another registered digital key, check whether the entry function operates.
   NOTE:

   • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

     Refer to PRECAUTION [11/2021 - ]

   • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

     Refer to PRECAUTION [11/2021 - ]

   OK

   Entry function operates

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (PERFORM TROUBLESHOOTING ON ORIGINAL DIGITAL KEY) 

Result: 

NG 

See step  10

1. Using an oscilloscope, check the waveform.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Component with harness connected (Digital Key ECU Assembly)	*b	Waveform
   *c	Wakeup signal from digital key ECU assembly	*d	Approximately 15 ms.
   *e	15 to 50 ms.	*f	Before door lock/unlock operation using digital key
   *g	After door lock/unlock operation using digital key	-	-

   NOTE:

   The waveform shown in the illustration is an example for reference only. Noise, chattering, etc. are not shown.

   OK

   Tester Connection	Condition	Tool Setting	Specified Condition
   G30-23 (UART) - Body ground	All of the following conditions are met: Ignition switch off Door lock/unlock operation has been not performed via digital key → performed	2 V/DIV., 20 ms./DIV.	Pulse generation (See waveform)

   Result

   Result	Proceed to
   OK (Normal Waveform)	A
   NG (No Wakeup Signal)	B
   NG (Normal Waveform Not Output)	C
   NG (Stuck Low)	D

Result: 

B 

REPLACE DIGITAL KEY ECU ASSEMBLY 

Refer to REMOVAL [11/2021 - ]

Result: 

C 

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) 

Refer to REMOVAL [11/2021 - ]

Result: 

D 

See step  15

Result: 

A 

See step  11

1. Replace the digital key ECU assembly with a new one.

   Refer to REMOVAL [11/2021 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  12

1. Register the digital key code to the digital key ECU assembly.

   for HEV Model: Refer to REGISTRATION [11/2021 - 03/2023] , or refer to REGISTRATION [03/2023 - ]

   for Gasoline Model: Refer to REGISTRATION [11/2021 - ]

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  13

1. Register the digital key (owner key) using the original digital key.

   HINT: 

   Refer to the digital key application.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  14

1. Using another registered digital key, check whether the entry function operates.
   NOTE:

   • For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

     Refer to PRECAUTION [11/2021 - ]

   • Refer to Precautions for Inspection or Registration regarding the digital key and surrounding environment.

     Refer to PRECAUTION [11/2021 - ]

   OK

   Entry function operates

   Result

   Proceed to
   OK
   NG

Result: 

OK 

END (DIGITAL KEY ECU ASSEMBLY WAS DEFECTIVE) 

Result: 

NG 

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) 

Refer to REMOVAL [11/2021 - ]

1. Disconnect the G30 digital key ECU assembly connector.

   Courtesy of © TOYOTA, LICENSE AGREEMENT TMS1002

   *a	Front view of wire harness connector (to Digital Key ECU Assembly)

2. Measure the voltage according to the value(s) in the table below.

   Standard Voltage

   Tester Connection	Condition	Specified Condition
   G30-23 (UART) - Body ground	Ignition switch off*1 Always*2	11 to 14 V

   1. *1: for HEV Model
   2. *2: for Gasoline Model

   Result

   Proceed to
   OK
   NG

Result: 

OK 

REPLACE DIGITAL KEY ECU ASSEMBLY 

Refer to REMOVAL [11/2021 - ]

Result: 

NG 

REPLACE CERTIFICATION ECU (SMART KEY ECU ASSEMBLY) 

Refer to REMOVAL [11/2021 - ]

1. Take a digital key where the entry function does not operate, and register it as a digital key (share key) of another vehicle equipped with the digital key system.

   HINT: 

   Refer to the digital key application.

   Result

   Proceed to
   NEXT

Result: 

NEXT 

See step  17

1. Using the other vehicle equipped with the digital key system, check whether the entry function operates.
   NOTE:

   For details on the digital key detection range, refer to Precautions for Outside Vehicle Digital Key Detection Range/Diagnostic Range.

   Refer to PRECAUTION [11/2021 - ]

   OK

   The entry function operates

   Result

   Proceed to
   OK
   NG

Result: 

OK 

See step  10

Result: 

NG 

END (PERFORM TROUBLESHOOTING ON ORIGINAL DIGITAL KEY)