Pinpoint Test X: The Sync® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)

WARNING: This page is about a different car, the 2013 Ford Mustang. However, it is still accessible from the selected car via links, so may be relevant.

X1 CHECK FOR SCAN TOOL COMMUNICATION WITH THE APIM
- Using the scan tool, carry out the network test.
- Does the APIM pass the network test?
- Yes : GO to X2.
- No : REFER to MODULE COMMUNICATIONS NETWORK .
X2 CHECK THE SYNC® SYSTEM OPERATION
NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.
- Connect: Multi-Media Interface Tester (105-00120).
- Using the Multi-Media Interface Tester (105-00120), TEST the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel controls to enter each mode.
- Do all of the SYNC® inputs function correctly?
- Yes : The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
  REVIEW the SYNC® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.
- No : GO to X3.
X3 RESET THE APIM AND RECHECK SYNC® SYSTEM OPERATION
- Carry out an APIM power reset by disconnecting the battery for 5 minutes, then reconnecting it.
- Connect: Multi-Media Interface Tester (105-00120).
- Using the Multi-Media Interface Tester (105-00120), TEST the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE switch on the steering wheel controls to enter each mode.
- Do all of the SYNC® inputs function correctly?
- Yes : The SYNC® system is operating correctly at this time. CARRY OUT a SYNC® system Master Reset. REFER to the Owner's Literature.
  REVIEW the SYNC® system operation with the customer. If the customer device still does not operate correctly, the fault is with the customer device.
- No : If only some (but not all) of the inputs are inoperative, GO to Symptom Chart - SYNC System to diagnose the observed symptom. If all inputs are inoperative and/or DTC U3000:04 is present, INSTALL a new APIM. REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) .