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Pinpoint Test Y : The Audio DSP Module Does Not Respond To The Scan Tool

WARNING: This page is about a different car, the 2018 Lincoln MKT. However, it is still accessible from the selected car via links, so may be relevant.
NOTE: Failure to disconnect the battery when instructed will result in false resistance readings. Refer to Battery, Mounting and Cables .

  1. Y1 CHECK THE AUDIO DSP MODULE VOLTAGE SUPPLY CIRCUITS FOR AN OPEN

    • Ignition OFF.

    • Disconnect: Audio DSP Module C4326C .

    • Ignition ON.

    • Measure the voltage  between:
      Positive Lead Negative Lead
      Pin Circuit Pin Circuit
      C4326C-9 SBP05 (GY/RD) - Ground
      C4326C-10 SBP05 (GY/RD) - Ground
      C4326C-11 SBP19 (BU/RD) - Ground
      C4326C-12 SBP19 (BU/RD) - Ground

    1. GFD232172Courtesy of FORD MOTOR COMPANY

    Are the voltages greater than 11 volts? 

    Yes  GO to  Y2.
    No  VERIFY the Body Control Module (BCM) fuse 5 (20A) and fuse 19 (20A) are OK. If OK, REPAIR the circuit in question. If not OK, REFER to the OEM ELECTRICAL WIRING DIAGRAM INTRODUCTION to identify the possible causes of the circuit short.
  2. Y2 CHECK THE AUDIO DSP MODULE GROUND CIRCUITS FOR AN OPEN

    • Ignition OFF.

    • Disconnect: Negative Battery Cable.

    • Measure the resistance  between:
      Positive Lead Negative Lead
      Pin Circuit Pin Circuit
      C4326C-21 GD351 (BK/GN) - Ground
      C4326C-22 GD351 (BK/GN) - Ground
      C4326C-23 GD351 (BK/GN) - Ground

    1. GFD232172Courtesy of FORD MOTOR COMPANY

    Are the resistances less than 3 ohms? 

    Yes  GO to  Y3.
    No  REPAIR the circuit in question.
  3. Y3 CHECK THE I-CAN CIRCUITS BETWEEN THE AUDIO DSP MODULE AND THE DLC FOR AN OPEN

    • Disconnect: Audio DSP Module C4326A .

    • Measure the resistance  between:
      Positive Lead Negative Lead
      Pin Circuit Pin Circuit
      C4326A-11 VDB13 (BU) C251-1 VDB13 (BU/GY)
      C4326A-1 VDB14 (VT) C251-9 VDB14 (VT/GY)

    1. GFD232167Courtesy of FORD MOTOR COMPANY

    Are the resistances less than 3 ohms? 

    Yes  GO to  Y4.
    No  REPAIR the circuit in question.
  4. Y4 CHECK FOR CORRECT AUDIO DSP MODULE OPERATION

    • Disconnect all the audio DSP module connectors.

    • Repair:

      • corrosion (replace connector or terminals - clean module pins)

      • damaged or bent pins - replace terminals/pins

      • pushed-out pins - replace pins as necessary

    • Connect all the audio DSP module connectors and make sure they seat correctly.

    • Operate the system and verify the concern is still present.

    Is the concern still present? 

    Yes  CHECK OASIS for any applicable TSBs. If a TSB exists for this concern, discontinue this test and follow TSB instructions. If no TSBs address this concern, INSTALL a new audio DSP module. REFER to Information and Entertainment Systems Touchscreen (Touchscreen Display) or Information and Entertainment Systems THX (THX Audio System).
    No  The system is operating correctly at this time. The concern may have been caused by a loose or corroded connector. ADDRESS the root cause of any connector or pin issues.