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IPOD®/IPHONE® Issues Using Vehicle USB Interface (NTB11-096A)

WARNING: This page is about the Sentra Base, Automatic CVT, which is a different variant/trim than selected.
Publication date: 2023-02-10
Reference number: NTB11-096A
Supersedes refnos: NTB11-096

IPOD®/IPHONE® ISSUES USING VEHICLE USB INTERFACE

IPOD®/IPHONE® ISSUES USING VEHICLE USB INTERFACE

TECHNICAL SERVICE BULLETIN

Reference Number(s): NTB11-096A, Date of Issue:  February 10, 2023
NISSAN: All Models
CLASSIFICATION: AN11-038A
APPLIED VEHICLES: All Nissan vehicles

APPLIED VEHICLES

All Nissan vehicles equipped with a USB interface

SERVICE INFORMATION

If an iPod®/iPhone® related concern is verified on a vehicle while using the USB interface  , perform the steps in this bulletin for initial diagnosis.

HINT:  For vehicles equipped with a Navigation system, make sure to confirm whether the customer is experiencing the issue while using the USB interface or the Bluetooth® Audio Streaming feature. This bulletin applies only if the issue occurs while using the USB interface.

  1. Power OFF/ON (restart/reset) the iPod®/iPhone® 
    • The restart/reset procedure is not the same for every iPod®/iPhone®. The restart/reset procedures can be found at www.apple.com/support  .
  2. Check the USB cable 
    • Some aftermarket cables can cause issues with USB connectivity. If the customer is using an iPod®/iPhone®, the best cable to use is the Apple Inc. branded USB cable.
    • Make sure the cable does not have a short circuit or other concern.
    NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
  3. Confirm the latest software is installed on the iPod®/iPhone® 
    • Many concerns are addressed by installing the latest iPod®/iPhone® software update from Apple Inc.
    • View the software version of the iPod®/iPhone® by navigating to the Settings  area of the device, then selecting General  > About  or Settings. 
    • Visit http://support.apple.com/downloads  and select the applicable device to view the latest software update offered by Apple Inc.
    G15500054
  4. If steps   1 -  3  have not resolved the concern: 
    1. Disconnect the cable from the USB interface.
    2. Turn OFF the vehicle, wait one (1) minute, then turn the vehicle back to ACC or ON.
    3. Connect a different USB device to the USB interface in the customer's vehicle, and then try to duplicate the concern.

      HINT:  Other USB devices include a USB thumb drive formatted at either Fat16 or Fat32 with.mp3 or.wma files, or another type of iPod® (iTouch®, Classic®, Nano®, etc.).

    4. If the concern still exists with a known good USB device, refer to the applicable Electronic Service Manual (ESM) for diagnosis on the USB interface and/or AV Control Unit connectors.

AMENDMENT HISTORY

AMENDMENT HISTORY

PUBLISHED DATE REFERENCE DESCRIPTION
October 19, 2011 NTB11-096 Original bulletin published
February 10, 2023 NTB11-096A Classification number and Figure 1 updated, and publication date revised to include the latest models and model years
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