THE ERROR MESSAGE "The software install failed." WAS DISPLAYED

WARNING: This page is about a different car, the 2022 Subaru WRX. However, it is still accessible from the selected car via links, so may be relevant.

Error detection contents:

After downloading the reprogramming file, the cockpit control module detected that self-installation has failed.

CAUTION:

Before performing diagnosis, refer to "CAUTION" in "General Description". Ref. to COCKPIT CONTROL (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION

CHECK DTC .
1. Turn the ignition switch to ON.
2. Read the DTC of [Cockpit Control] using the Subaru Select Monitor. Ref. to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)
Are any DTCs displayed? (Current code)

Yes : Perform the diagnosis for the displayed DTCs. Ref. to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST

No : Go to 2.
INTERVIEW REGARDING THE SERVER STATUS DURING REPROGRAMMING .
Ask the customer if "No server response." was displayed on the monitor during reprogramming.

Was "No server response." displayed?

Yes : When the user had a problem, there was a failure with FOTA server. When FOTA server returns to normal operation, perform reprogramming again.

No : Perform reprogramming again. If reprogramming cannot be performed,

Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY