Cockpit Control Unit Software Update (WRC-24R)

COCKPIT CONTROL UNIT SOFTWARE UPDATE

SERVICE CAMPAIGN BULLETIN

APPLICABILITY

2025 MY Legacy

2025 MY Outback (Including Wilderness)

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Legacy and Outback vehicles equipped with telematic services operating through the Cockpit Control Unit (CCU).

REASON FOR THIS SERVICE PROGRAM

Due to a communication failure between the CCU and the telematics Data Communications Module (DCM), telematics services such as the MySubaru in-vehicle app may not be functioning.

AFFECTED VEHICLES

The number of U.S. vehicles included in this service program is 56,350  .

Model Year	Carline	Production date range
2025	Outback	May 21, 2024 - October 4, 2024
2025	Legacy	May 21, 2024 - September 30, 2024

Not all vehicles in the production date range listed above may be included in this service program. Coverage for all affected vehicles must  be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now available.

In addition to confirming applicability based on VIN information it is also required to verify CCU part number applicability following the steps outlined later in the document.

How to check the CCU (Cockpit Control Unit) part number for WRC-24 service program applicability 

PRESS and HOLD the RIGHT-side temperature control buttons (both up and down) and press the Tune/Scroll knob 6 times then release all to display the Dealership Mode Menu.

High/Mid 

Base 

After access the Dealership Mode, go to Product Information and check the part number of the CCU.

Applicable part numbers are 86201AN55A  and 86271AN55A  . If the last letter is "B  " or "C  ", the CCU is not eligible for WRC-24 service program and the software shouldn't be updated per this document.

DESCRIPTION OF THE REPAIR

Subaru retailers will update the CCU software at no cost to the customer.

RETAILER RESPONSIBILITY

Any vehicles listed in any recall or campaign that are in retailer stock must be:

• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Bulletin

Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service program is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle.

OWNER NOTIFICATION

Subaru will notify affected vehicle owners by first class mail on January 17, 2025.

REQUIRED TOOLS: 

• SDS notebook
• DSTi/DST10
• Flash drive USB 2.0 or higher
• DCA-8000 SUB Battery Diagnostic Charger

An empty, USB 2.0 or 3.0 storage device (flash drive) will be needed to perform the update procedure. The device should be dedicated to storing and transferring these updating files only. It should be a minimum of 64GB  or more in size and contain a NTFS file format before downloading the update files onto it. Be sure to locate and re-format any existing USB drives used for updating audio units. They must be fully cleared before adding these new update files to them.

IMPORTANT NOTE: 

• NEVER  change the update file names after downloading them.
• NEVER  save any other files on the same flash drive.

Please follow Appendix 1 (page 7)  "Flash Drive Selection" for selecting an applicable storage device.

PART INFORMATION

1.6-inch Display, Mid and High Level Units 

Dual 7.0-inch Display, Base Level Unit 

SERVICE PROCEDURE/INFORMATION

ATTENTION: Legacy/Outback 25MY is required to use SSM5-R to access Software Update setting in Dealership Mode Menu. 

It is VERY IMPORTANT  to read and understand this information completely before proceeding.

This campaign is intended to be performed by trained technicians ONLY. It informs technicians of conditions, which may occur in some vehicles or provides information, which could assist with proper servicing of the vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do the job correctly and safely.

Please follow TSB 15-305-22  REPROGRAMMING FILE AVAILABILITY FOR OPTIMIZATION OF GEN 4.5 DENSO CP1.5 INFOTAINMENT SYSTEMS  "SERVICE PROCEDURE/INFORMATION" section  to verify the software version and perform the software update as applicable.

SERVICE PROGRAM IDENTIFICATION LABEL

Type or print the necessary information on a Campaign Identification Label. The completed label should be attached to the vehicle's upper radiator support. Additional labels are available through normal parts ordering channels. The part number is MSA6P1302  , which comes as one sheet of 20 labels.

Part Number	Applicability	Description	Order Quantity
MSA6P1302	All Models	Campaign Completion Labels (contains one sheet of 20 labels)	1

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES

Credit to perform this campaign will be based on properly completed repair order information. Retailers may submit claims through Subarunet.com.

Labor Description	Labor Operation #	Labor Time	Fail Code
WRC-24 CP1 SOFTWARE INSPECTION ONLY	A100-320	0.2h	WRC-24
WRC-24 CP1 SOFTWARE UPDATE	A100-324	1.0h

REMINDER:  The new Software Version number must be entered when prompted at claim entry.

IMPORTANT REMINDERS: 

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.

APPENDIX 1

OWNER NOTIFICATION LETTER

This notice applies to the VIN identified in the address section printed below 

Subaru Service Program WRC-24 

January 2025 

Dear Subaru Owner: 

We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are committed to your continued satisfaction.

In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service program for certain 2025 model year Legacy and Outback vehicles equipped with telematic services operating through the Cockpit Control Unit (CCU). You have received this notice because our records indicate that you currently own one of these vehicles.

REASON FOR THIS SERVICE PROGRAM 

Due to a communication failure between the CCU and the telematics Data Communications Module (DCM), telematics services such as the MySubaru in-vehicle app may not be functioning.

REPAIR 

Subaru retailers will update the CCU software at no cost to you.

WHAT YOU SHOULD DO 

Please contact your Subaru retailer for an appointment to have this repair performed.

HOW LONG WILL THE REPAIR TAKE? 

The actual time to perform this repair is approximately 1 hour. Your retailer can provide you with a better estimate of the overall time for this service visit, as it may be necessary to make your vehicle available for a longer period of time for scheduling purposes.

CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU? 

If you have moved or sold your vehicle, please go to https://www.subaru.com/support/customersupport.html  to send us your information.

IF YOU NEED FURTHER ASSISTANCE: 

To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select 'Find a Retailer.'

For additional information, please go to: http://www.wrc24.service-campaign.com.

If you need additional assistance, please contact us directly:

• By e-mail: Go to www.subaru.com, Customer Support and select 'Contact Us'
• By telephone: 1-844-373-6614

  Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

• By U.S. Postal mail: Write us at Subaru of America, Inc.,

  Attn: Customer Advocacy Department,

  P.O. Box 9103, Camden, NJ 08101-9877

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairsfree of charge.

Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the interest of your vehicle's proper operation. We sincerely apologize for any inconvenience this matter may cause and urge you to schedule an appointment as soon as possible to have this repair performed.

Sincerely,

Subaru of America, Inc.

A subsidiary of SUBARU CORPORATION