Retailer Technical Journal 19037 Central Electronic Module (CEM) Service Form And Checklist (TJ 19037)

Publication date: 2008-06-23
Reference number: TJ 19037

RETAILER TECHNICAL JOURNAL 19037 CENTRAL ELECTRONIC MODULE (CEM) SERVICE FORM AND CHECKLIST

TECHNICAL SERVICE BULLETIN

Reference Number(s): TJ-19037, Date of Issue: June 23, 2008

VOLVO:

124 2007; 135 2008; 136 2008; 184 1999 - 2006; 275 2000 - 2007; 285 2001 - 2008; 295 2001 - 2007; 384 2001; 533 2007; 542 2006; 544 2004; 545 2004

Superceded Bulletin(s): 19037, Date of Issue: June 19, 2008

NOTE: If using a printed copy of this Retailer Technical Journal, first check for the latest online version.

NOTE: THIS DOCUMENT SUPERSEDES THE PREVIOUS RETAILER TECHNICAL JOURNAL 19037, DATED 06-19-2008. Changes to this document: Removed labor operation for filling out CEM service form . PLEASE UPDATE YOUR FILES.

AFFECTED VEHICLES

AFFECTED VEHICLES REFERENCE

TYPE	MODEL YEAR	CHASSIS RANGE
124	2007 -	0000850-
135	2008 -	0000395-
136	2008 -	0000400-
184	1999 - 2006	0000580-0446916
275	2000 - 2007	0000690-
285	2001 - 2008	000257 - 0693560
295	2001 - 2007	0000160-0288671
384	2001 -	0000148-
533	2007 -	0000253-
542	2006 -	0000590-
544	2004 -	0000295-
545	2004 -	0000133-

BACKGROUND

There is often not enough information supplied with claimed units that are sent back to VCNA for analysis and many units are found to be without any fault. A CEM Service Form and Checklist has therefore been developed to be able to get the necessary information for analysis, TMA-judgment and quality improvements.

SERVICE

The CEM Service Form and Checklist, see attachment, MUST be fully filled-in with vehicle and unit data, as well as the symptom experienced by customer and analysis result. The CEM Service Form and checklist is also designed to be used as a checklist BEFORE any CEM is replaced.

The CEM Service Form and Checklist must be enclosed with any returned unit along with the VIDA DTC print out and a copy of the repair order. Failure to do so may result in a claim debit.

CLAIM INFORMATION WARRANTY

WARRANTY CLAIM INFORMATION

LABOR OP	LABOR DESCRIPTION	LABOR TIME
36004-2 Software control module downloading		0.3
37206-2 Control module / relay box passenger compartment (CEM) replace
	C30, S40, V50, C70	0.8
	S60 -04	0.8
	S60 05-	0.9
	V70 -04	0.7
	V70 05-	1.0
	V70 08-	0.9
	S80 -04	0.8
	S80 05-	0.9
	S80 07-	0.9
	XC90 -04	0.8
	XC90 05-	1.2
Claims may be submitted under the new car warranty when there is a documented customer complaint using claim type: 01

Fig 1: Service Form And Checklist

Courtesy of VOLVO CARS OF NORTH AMERICA.