**Important Update** Start/Stop Support Battery Service Required After SWDL (SMB00-1230)

**IMPORTANT UPDATE** START/STOP SUPPORT BATTERY SERVICE REQUIRED AFTER SWDL

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Due to a recently discovered issue, after downloading a Total Upgrade/PDS/Service 2.0, vehicles may experience a "start/stop support battery service required" and/or "park assist system temporarily unavailable" message in the DIM with DTC CEM-B10A613.

What vehicles are involved (which units to avoid Software when possible)?

• S60, V60, V60CC MY19 - 21
• S90L, V90, V90CC MY21 only
• XC90 MY20 and newer
• Only affects vehicles equipped with T5 and T6 engines

What vehicles are not involved?

• S60, V60, V60CC MY22 and newer
• S90, V90, V90CC MY17 - MY20
• S90L MY18 - MY20
• XC90 MY16 - MY19
• XC60
• XC40 (all)
• C40
• Mild Hybrid (48v) and Hybrid (400v)
• All Android (iCUP) equipped vehicles

What is unnecessary software?

• Courtesy Software Updates
• PDS2 Software (T5 and T6)

What is necessary software?

• Software to support a Recall, Service Action or Campaign
• Software to support a repair (part replacement or TJ)
• PDS2 software on all iCup (Android Automotive) vehicles = XC40/C40 - BEV & MY 2022 XC60 and S/V90

What can happen if software is downloaded (on T5 and T6 vehicles)?

• Possible "Start/Stop Support Battery Service Required" message in DIM (Driver Information Module)
• Possible "Park Assist System Temporarily Unavailable" message in DIM (Driver Information Module).
• If the customer presses the circle button on the steering wheel to clear the message these symptoms should subside for the drive cycle.

What should the workshop do if they encounter this issue?

• Verify the vehicle is in the affected range and symptom has occurred after a recent Software download.
• Check support battery voltage in Vida -> Service Functions -> 12 V Power overview
• If 12.5 volts or higher release vehicle
• If less than 12.5 volts, recharge and release vehicle

When will this be resolved?

• Good news is that we have identified the root cause
• We expect to have a software solution in the near future (exact timing TBD)

If additional support is required, please submit a vehicle report support needed.