Voice Control Does Not Work/Respond

NOTE:

Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
1. - Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on a Map screen. (See the Navigation System Manual for a complete list of allowed voice commands for the information being displayed).
2. - Close the windows and sunroof.
3. - Set the fan speed to low (1 or 2).
4. - Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling.
5. - Pause after pressing the ON Hook switch button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder.
6. - If the microphone picks up voices other than yours, the system may not interpret your voice commands correctly.
7. - If you speak a command with something in your mouth, or your voice is too husky, the system may misunderstand your command.
Always check the connectors for poor connections or loose terminals.
Before troubleshooting, write down the customer's radio station presets, and get the radio and navigation system anti-theft codes.
After troubleshooting, enter the radio and navigation system anti-theft codes, and the radio station presets.

Go into the Diagnostic mode and use the "Mic Level" diagnostic the under Functional Setup (see MIC LEVEL ) to check the operation of the ON Hook and OFF Hook switch buttons.
Are the TALK and BACK buttons operational?
1. YES - Go to step 3.
2. NO - Go to step 2.
Substitute a known-good steering button assembly.
Are the ON Hook and OFF Hook switch buttons operational?
1. YES - Replace the steering button assembly.
2. NO - Check for an open or short to ground on navigation unit connector B (14P) terminal No. 10.
Use the "Mic Level" diagnostic under Functional Setup (see MIC LEVEL ) to check the operation of the microphone.
Is the microphone operational?
1. YES - Check the operation of the voice control system (See the Navigation System Manual).
2. NO - Check for a loose front map light (microphone) assembly. If OK, check for an open or short to ground on navigation unit connector B (14P) terminals No. 6 and No. 14 and the microphone assembly. If found, replace the affected shielded harness.