Symptom Troubleshooting Index
NOTE:
Many problems are caused because the remotes have not been "linked." When troubleshooting a complaint, make sure the remotes are linked first.
DTC TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Picture has lines, rolls, or is blurry | Symptom Troubleshooting (see PICTURE HAS LINES, ROLLS, OR IS BLURRY ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation cannot control HVAC with voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC WITH VOICE COMMAND ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| Navigation system does not Map Match | Refer to troubleshooting for vehicle icon wanders across the map when driving (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ). | |
| Navigation system does not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM DOES NOT ACCEPT SECURITY CODE ) |
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| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| Traffic or Weather information is not shown on map screen | Symptom Troubleshooting (see TRAFFIC OR WEATHER INFORMATION IS NOT SHOWN ON MAP SCREEN ) |
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| Trip computer-no distance | Symptom Troubleshooting (see TRIP COMPUTER-NO DISTANCE ) |
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| Trip computer-no fuel information | Symptom Troubleshooting (see TRIP COMPUTER-NO FUEL INFORMATION ) |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong color DVD or version is installed |
| A POI cannot be found | See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE |
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| A specific city cannot be found | See HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE |
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| Address cannot be found or system gives poor routing |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the VERSION DIAGNOSTIC SCREEN for details on coverage differences. |
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| Time is not correct | Reset Time Adjustment in set-up. | |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | See Owner's Manual |
| Navigation unit will not eject or accept the navigation DVD | Symptom Troubleshooting (see NAVIGATION UNIT WILL NOT EJECT OR ACCEPT THE NAVIGATION DVD ) |