General Troubleshooting Information: Introduction

The HFL system works only with Acura approved Bluetooth®-enabled cell phones with a hands-free profile. If you are not sure if your cell phone is compatible with the HFL system, Acura has a dedicated call center at 888-528-7876 and web site www.acura.com/handsfreelink, to answer your questions.

The HFL system allows you to make and receive hands-free calls. It cannot control the phone's performance (call quality and signal strength). For more information about performance and performance problems, refer to Dropped Calls.

Always call the HFL call center first, not Tech Line because the HFL call center has the latest information about cell phone software versions, settings and other issues.

Most HFL complaints are due to pairing, configuration, or compatibility issues. Contact the Acura call center before replacing the HandsFreeLink Control Unit.

The call center is open Monday thru Friday from 6:00 a. m. to 6:00 p.m. CST; Saturday from 7:00 a.m. to 6:00 p.m. CST; and Sunday from 8:00 a.m. to 6:00 p.m. CST.