31 00... Information on replacing shock absorbers
WARNING: This page is about a different car, the 2018 BMW X5, 2017 BMW X5, 2016 BMW X5, 2015 BMW X5, and 2014 BMW X5. However, it is still accessible from the selected car via links, so may be relevant.
Situation:
When a shock absorber is faulty on one side (leaking, noises, etc.), often both shock absorbers on the axle in question are replaced.
Effect:
This is not necessary for technical reasons and causes the manufacturer not to recognize the unnecessarily removed shock absorbers as defective parts. Unnecessarily high costs for the customer can be avoided by replacing the shock absorber on one side only.
Procedure:
If one shock absorber is damaged, it is only necessary to replace both shock absorbers when the car has driven in excess of 80 000 km.
Exception: On all M-GmbH models, when a limit value is exceeded on one side, it is still necessary always to replace both shock absorbers on the relevant axle.