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Home >> Buick >> 2013 >> Encore Base, AWD >> Repair and Diagnosis >> External Pages >> Different car >> Section 44 (Cellular System, Entertainment System, And Navigation System) >> Diagnostic Information and Procedures >> Unable to Contact OnStar Call Center >> Circuit/System Testing
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Circuit/System Testing

WARNING: This page is about a different car, the 2016 Chevrolet Trax and 2016 Buick Encore. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
  • The vehicle may be equipped with sectioned coax. Test each section and replace only the faulty section, not the entire length of coax.
  • The following verification requires the vehicle to be outside with an unobstructed view of the southern sky. Allow 5 min after turning the ignition ON for the GPS satellites to acquire vehicle signal.
  1. Ignition OFF and all vehicle systems OFF, disconnect the violet primary cellular coax cable connector at the K73 Telematics Communication Interface Control Module. It may take up to 2 min for all vehicle systems to power down.
  2. Using the EL-49903-1  Test Antenna Navn-Cell Comn connect the violet coax cable to the K73 Telematics Communication Interface Control Module. Place the test antenna on the roof of the vehicle, ignition ON.
  3. Verify the DTC does not set or a call can be completed to the OnStar Call Center while operating the vehicle within the conditions for running the DTC.
    • If the DTC sets or a call can not be completed to the OnStar Call Center 

      Replace the K73 Telematics Communications Interface Control Module.

    • If the DTC does not set or a call can be completed to the OnStar Call Center 
  4. Ignition OFF.
  5. Disconnect the EL-49903-1  Test Antenna Navn-Cell Comn from the K73 Telematics Communication Interface Control Module
  6. Test the coax cable. Refer to Component Testing.
    • If the coax cable does not pass the test 

      Replace the coax cable.

    • If the coax cable passes the test 
  7. Test or replace the T4G Cellular Phone, Navigation, and Digital Radio Antenna.