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USB device does not function (with navigation)

WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:
  • Check the vehicle battery condition first (see 12 VOLT BATTERY TEST ).
  • Check the connectors for poor connections or loose terminals.
  • Check the USB device compatibility:
    • Mass-storage class ready digital audio player with USB 2.0 port
    • More than 256 MB of RAM
    • Supports MP3, WMA, and AAC (encoded with the i-Tunes) files, DRM files are not supported
  • Not all players and player functions work with the USB adapter. Please see the owner's manual for more information. Always test the customers USB device in a known-good vehicle of the same year and trim (if possible). Technologies change and are updated frequently which may result in USB devices working in newer vehicles, but not in older vehicles of the same model.
  1. Turn the ignition switch to ON (II).
  2. Turn on the audio-navigation unit.
  3. Press the AUX button to select USB mode.
    NOTE: Do not connect the USB device at this time.

    Is NO DATA displayed in the navigation display? 

    YES  -go to step 4.

    NO  -go to step  15.

  4. Turn the ignition switch to LOCK (0).
  5. Connect the customer's USB device to a known-good vehicle (same year/trim) that is equipped with a USB adapter, and check the USB device operation.

    Is the USB device working properly in the known-good vehicle? 

    YES  -go to step 6.

    NO  -lf the audio-navigation unit displays UNSUPPORTED, the USB device may not be supported or the wrong type music files are on the device. If the audio-navigation unit displays NO SONG, the USB device may have no music files. See the owner's manual for details on USB device requirements and approved file types.

  6. On the customer's vehicle, connect the customer's USB device to the USB adapter.
  7. Turn the ignition switch to ON (II).
  8. Turn on the audio switch.
  9. Check the USB device operation in the customer's vehicle.

    Does the USB device work properly in the customer's vehicle? 

    YES  -The system is OK at this time. Inspect the connectors of the USB device, USB cable and USB adapter for wear.

    NO  -go to step 10.

  10. Check the navigation system for hard error codes (see HOW TO CHECK ERROR HISTORY ).

    Are there any DTCs related to the audio system? 

    YES  -Do the appropriate DTC troubleshooting in the navigation section, and recheck.

    NO  -go to step 11.

  11. Turn the ignition switch to LOCK (0).
  12. On the customer's vehicle, remove the USB adapter.
  13. Disconnect USB adapter unit connector B (5P).
  14. Check for continuity between the terminals of USB adapter unit connector B (5P) and the USB adapter 5P connector according to the table.
    USB ADAPTER UNIT CONNECTOR CHART

    USB adapter unit connector USB adapter cable connector
    B1 4
    B2 3
    B3 2
    B4 1
    B5 5
    Fig 1: Adapter Unit Connector B (5P)
    G06431860Courtesy of AMERICAN HONDA MOTOR CO., INC.
    Fig 2: USB Adapter 5P Connector
    G06431861Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Substitute a known-good USB adapter cable, and recheck. If the symptom/indication goes away, replace the original USB adapter cable. If the symptom/indication still present, go to step  16.

    NO  -There is an open in the wire(s) between the USB adapter unit and the USB adapter. Replace the affected shielded harness.

  15. Turn the ignition switch to LOCK (0).
  16. Measure the voltage between USB adapter unit connector A (14P) terminal No. 1 and body ground.
    Fig 3: Measuring Voltage Between USB Adapter Unit Connector A (14P) Terminal No. 1 And Body Ground
    G06431862Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there battery voltage? 

    YES  -go to step 19.

    NO  -Go to step 17.

  17. Disconnect audio-navigation unit connector E (14P) and USB adapter control unit connector A (14P).
  18. Check for continuity between USB adapter unit connector A (14P) terminal No. 2 and audio-navigation unit connector E (14P) terminal No. 2.
    Fig 4: Checking Continuity Between USB Adapter Unit Connector A (14P) And Audio-Navigation Unit Connector E (14P) Terminals
    G06431865Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).

    NO  -Repair an open in the wire between the USB adapter unit and the audio-navigation unit.

  19. Disconnect audio-navigation unit connector E (14P) and USB adapter control unit connector A (14P).
  20. Check for continuity between USB adapter control unit connector A (14P) terminal No. 11 and audio-navigation unit connector E (14P) terminal No. 11.
    Fig 5: Checking Continuity Between USB Adapter Unit Connector A (14P) Terminal No. 11 And Audio-Navigation Unit Connector E (14P) Terminal No. 11
    G00501874Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Go to step 21.

    NO  -Repair an open in the wire between the USB adapter unit and the audio-navigation unit.

  21. Check for continuity between USB adapter control unit connector A (14P) terminal No. 2 and body ground.
    Fig 6: Checking Continuity Between USB Adapter Unit Connector A (14P) Terminal No. 2 And Body Ground
    G00501875Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Repair a short to body ground in the wire between the USB adapter control unit and the audio-navigation unit.

    NO  -Go to step 22.

  22. Check for continuity between USB adapter unit connector A (14P) terminal No. 2 and audio-navigation unit connector E (14P) terminal No. 2.
    Fig 7: Checking Continuity Between USB Adapter Unit Connector A (14P) And Audio-Navigation Unit Connector E (14P) Terminals
    G06431865Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Go to step 23.

    NO  -Repair an open in the wire between the USB adapter unit and the audio-navigation unit.

  23. Check for continuity between body ground and audio-navigation unit connector E (14P) according to the table.
    AUDIO-NAVIGATION UNIT CONNECTOR CHART

    Audio-Navigation unit connector Wire color
    E9 YEL
    E10 BRN
    Fig 8: Audio-Navigation Unit Connector E (14P)
    G06431867Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -There is a short to body ground in the wire(s) between the audio-navigation unit and the USB adapter control unit. Replace the affected shielded harness.

    NO  -Go to step 24.

  24. Check for continuity between the terminals of audio-navigation unit connector E (14P) according to the table.
    AUDIO-NAVIGATION UNIT CONNECTOR CHART

    From terminal To terminals
    E3 (GRY) E9 (YEL), E10 (BRN)
    E9 (YEL) E10 (BRN)
    Fig 9: Audio-Navigation Unit Connector E (14P)
    G06431867Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity between any of the terminals? 

    YES  -There is a short in the wire(s) between the audio-navigation unit and the USB adapter unit. Replace the affected shielded harness.

    NO  -Go to step 25.

  25. Check for continuity between the terminals of audio-navigation unit connector E (14P) and USB adapter unit connector A (14P) according to the table.
    AUDIO-NAVIGATION UNIT CONNECTOR CHART

    Audio-navigation unit connector USB adapter unit connector Wire color
    E9 A9 YEL
    E10 A10 BRN
    Fig 10: Audio-Navigation Unit Connector E (14P)
    G06431868Courtesy of AMERICAN HONDA MOTOR CO., INC.
    Fig 11: USB Adapter Unit Connector A (14P)
    G06431869Courtesy of AMERICAN HONDA MOTOR CO., INC.

    Is there continuity? 

    YES  -Substitute a known-good USB adapter unit (see USB ADAPTER UNIT REPLACEMENT  ), then reconnect all of the connectors, and recheck. If the symptom/indication goes away, replace the original USB adapter unit (see USB ADAPTER UNIT REPLACEMENT  ). If the symptom/indication is still present, replace the audio navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).

    NO  -There is an open in the wire(s) between the audio-navigation unit and the USB adapter unit. Replace the affected shielded harness.

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