Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2011 Honda Insight and 2010 Honda Insight. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
|
| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
|
| System always comes up in the in-line diagnostic mode (Factory Diag Mode) | Symptom Troubleshooting (see SYSTEM ALWAYS COMES UP IN THE IN-LINE DIAGNOSTIC MODE (FACTORY DIAG MODE) ) | |
| Navigation system does not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM DOES NOT ACCEPT SECURITY CODE ) | The wrong color DVD is installed |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
|
| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
|
| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
|
| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
|
| Picture has lines/rolls/other issues or is an odd color | Symptom Troubleshooting (see PICTURE HAS LINES/ROLLS/OTHER ISSUES OR IS AN ODD COLOR ) |
|
| Display day/night mode does not work or does not work properly |
|
|
| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
|
| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
|
| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
|
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | The wrong color or version DVD is installed |
| Navigation display buttons do not work or respond properly | Symptom Troubleshooting (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
|
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | See navigation system manual |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Customer did not select OK from Disclaimer screen. Refer to System Diagnostic Diagram (see DIAGNOSTIC SYSTEM DIAGRAM ) | |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing |
|
|
| OPEN/CLOSE function of the display does not work | Symptom Troubleshooting (see OPEN/CLOSE FUNCTION OF THE DISPLAY DOES NOT WORK ) |
|
| Navigation display does not close | Symptom Troubleshooting (see NAVIGATION DISPLAY DOES NOT CLOSE ) |
|
| Navigation display does not open or opens part way | Symptom Troubleshooting (see NAVIGATION DISPLAY DOES NOT OPEN OR OPENS PARTWAY ) |
|
| PC card will not play/card icon on audio screen cannot be selected | Symptom Troubleshooting (see PC CARD WILL NOT PLAY/CARD ICON ON AUDIO SCREEN CANNOT BE SELECTED (WITH NAVIGATION) ) | Audio-navigation unit |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for USA/Canada markets. See the Version Diagnostic Screen for details on coverage differences (see VERSION ) |
|
| Navigation display stays on with ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH IN LOCK (0) ) |
|
| DVD read error messages | Symptom Troubleshooting (see DVD READ ERROR MESSAGES ) |
|
| Navigation system will not go beyond the disclaimer screen and displays the OK button | See navigation display buttons do not work or respond properly (see NAVIGATION DISPLAY BUTTONS DO NOT WORK OR RESPOND PROPERLY ) |
|
| The navigation anti-theft code card is lost or missing | See anti-theft feature (see ANTI-THEFT FEATURE ) | |
| The vehicle icon lags behind when the vehicle turns | See self-inertial navigation limitations (see SELF-INERTIAL NAVIGATION LIMITATIONS ) |
|
| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD unit limitations (see LCD (LIQUID CRYSTAL DISPLAY) UNIT LIMITATIONS ) | |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See service precautions (see SERVICE PRECAUTIONS ) |
|
| A new navigation DVD is needed | See obtaining a navigation DVD (see OBTAINING A NAVIGATION DVD ) | |
| Time is not correct | Reset Time Adjustment in set-up | The wrong color or version DVD is installed |
| The DVD is scratched or dirty | See DVD Handling and Cleaning (see DVD HANDLING AND CLEANING ) | Audio-navigation unit |
| The wrong DVD was installed and now the system does not function properly | See Precaution customer Sneak Previews (see PRECAUTION ON CUSTOMER "SNEAK PREVIEWS" ) |
|
| A POI cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
|
| A specific city cannot be found | See How to answer customer questions about navigation coverage (see HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE ) |
|
| An In Line Diagnosis screen appears every time vehicle is started | See factory diagnostic screen In Line (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) | |
| The Acura Globe Screen (not the Honda Globe Screen) appears every time the vehicle is started | Symptom troubleshooting (see THE ACURA GLOBE SCREEN (NOT THE HONDA GLOBE SCREEN) APPEARS EVERY TIME THE VEHICLE IS STARTED ) | Also see the symptom The wrong DVD was installed and now the system does not function properly |
| The customer vehicle was recently moved to or from Hawaii, and the map screen does not display properly | See Coverage Area (see COVERAGE AREA ) |