Circuit/System Verification
WARNING: This page is about a different car, the 2009 Saturn Outlook, 2009 GMC Acadia, 2009 Chevrolet Traverse, and 2009 Buick Enclave. However, it is still accessible from the selected car via links, so may be relevant.
IMPORTANT:
It is important to have the vehicle in an open outside area where a cellular call can be successfully placed and GPS data can be received from the satellites. It is also necessary to inform the OnStar® Call Center advisor that this call is for vehicle diagnostic purposes.
- Ignition ON, observe the GPS signal status indicator for at least 10 seconds with a scan tool. The indicator should display Yes.
- If the indicator does not display Yes, refer to Circuit/System Testing .
- Call and verify the OnStar advisor has received the GPS data.
- If the advisor did not receive the GPS data and the call was a 'fail to voice', contact the GM Technical Assistance Center.
- If the advisor did not receive the GPS data and the call was not a 'fail to voice", refer to Circuit/System Testing .
- Verify with the OnStar Call Center advisor that your actual position is within a reasonable distance from the actual location of the vehicle.
- If your actual position is not within a reasonable distance from the actual location of the vehicle, replace the CIM.