11004 - Battery Drain - Reprogram Body Control Module (11004)

11004 - BATTERY DRAIN - REPROGRAM BODY CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Due to the nature of this issue, please contact involved customer and request that they bring their vehicle into the dealership as soon as possible for this service. 

***************THIS PROGRAM IS IN EFFECT UNTIL JANUARY 31, 2013.***************

CONDITION

Certain  2011 model year Chevrolet Equinox and GMC Terrain vehicles may have a condition in which an incorrect calibration in the body control module (BCM) can cause certain interior backlighting in the instrument panel to illuminate continuously, even after the ignition is turned off. If the vehicle is not driven for several days, the battery may not have enough charge to start the vehicle.

CORRECTION

Dealers are to charge the battery and reprogram the BCM.

VEHICLES INVOLVED

Involved are certain  2011 model year Chevrolet Equinox and GMC Terrain vehicles. Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty Management system. Not all vehicles may be involved.

For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.

The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

PARTS INFORMATION

No parts are required for this program.

SERVICE PROCEDURE

Perform a battery inspection/test and charge the battery. Refer to Battery Inspect/Test and Battery Charging and Technical Service Bulletin (TSB) 03-06-03-004D in SI.

• If the battery passes the inspection/test and is completely charged, refer to Body Control Module Programming  in this bulletin.
  NOTE: If battery replacement is required, submit a warranty claim for battery replacement using labor operation code N0110.
• If the battery does NOT pass the inspection/test, replace the battery. Refer to Battery Replacement in SI. Proceed toBody Control Module Programming  in this bulletin after replacing and charging the battery.

COURTESY TRANSPORTATION

The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.

WARRANTY TRANSACTION INFORMATION

Submit a transaction using the table below.

Labor Operation	Description	Labor Time
V2377	Charge Battery* & Reprogram BCM	0.6

* If battery replacement is required, submit the transaction under normal warranty.

CUSTOMER NOTIFICATION

General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).

DEALER PROGRAM RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through January 31, 2013.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your facility for service through January 31, 2013, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.

OWNER LETTER

Dear General Motors Customer: