Unable to Complete Programming

WARNING: This page is about a different car, the 2015 Cadillac SRX. However, it is still accessible from the selected car via links, so may be relevant.

When attempting to program immobilizer conponents, various conditions may prevent the programming operation from completing. These conditions may be caused by normal system operation, a system malfunction, or an external influence. Common symptoms of a incomplete programming is receiving an error message during the attempt or having the SPS application become unresponsive.

DTCs are set in the body control module (BCM)
The immobilizer system is a function of the BCM software. If immobilizer DTCs are set in the BCM, such as DTC B2955, a fault has been identified in the immobilizer system. If this is not corrected before attempting to program components, the programming may not complete. Correct all immobilizer DTCs before attempting to program any immobilizer components.
The transmitter has been programmed to another vehicle or is not the correct type for the vehicle
A transmitter can only be programmed to a single vehicle. Once a transmitter is programming to a vehicle, it is paired for the life of the transmitter. The transmitter can be learned to the same vehicle again and again, but it is not able to be programmed to a different vehicle.
The theft deterrent module is not properly secured or the transmitter is not properly positioned in the pocket/slot.
A theft deterrent module that is not fully seated or is otherwise not properly secured may prevent a coupling between the transponder located in the transmitter and the theft deterrent module. Being out of place by as little as 1 mm may prevent programming from completing. Make sure the theft deterrent module is properly installed and fully seated in it's clip.

The transmitter should be positioned in the proper orientation so that it lays flat in the pocket. If a large key ring or other item attached to the transmitter prevents the transmitter from laying flat, remove the key ring.

To determine if the theft deterrent module is properly secured, remove the battery from the transmitter and place the transmitter into the pocket/slot. Attempt to change the vehicle mode by pressing the vehicle ON/OFF switch. The vehicle should change modes. If the NO REMOTE DETECTED message is displayed on the DIC, the theft deterrent module may not be properly secured.
External interference is interrupting the programming operation
External RF interference and EMI may interrupt the low frequency coupling between the transmitter and theft deterrent module. This interference may come from many different locations. Devices plugged into the vehicle power outlets such as cell phone chargers, laptop computers, GPS devices, etc. may cause interference. Vehicle location may also cause interference. Locations near airports and military installations may causer interference. Remove all customer installed devices and, if necessary, move the vehicle if interference is suspected.