Circuit/System Verification

WARNING: This page is about a different car, the 2020 Cadillac CT4. However, it is still accessible from the selected car via links, so may be relevant.

Verify the application is installed on the mobile device and is up to date.
- If the application is not installed or is not up to date.
  Install or update the application on the device.
- Go to next step: If the application is installed on the mobile device and is up to date
Verify the application operates correctly on the mobile device.
- If the application is not operating correctly on the mobile device.
  Refer to the application web site.
- Go to next step: If the application is operating correctly on the mobile device.
Verify the A11 Radio calibrations are current.
- If the calibrations are not current
  Reprogram the A11 Radio and re-evaluate the concern.
- Go to next step: If no update calibrations are available
Verify the application is installed on the A11 Radio and is up to date.
- If the application is not installed or is not up to date.
  Install or update the application and re-evaluate the concern.
- Go to next step: If the application is installed and is up to date
Ignition On/Vehicle in Service Mode. Infotainment system ON.
Verify the mobile device can connect to the infotainment system. Refer to the owner manual for information on the preferred connection method for the device.
- If the mobile device cannot connect to the vehicle infotainment system.
- If unable to connect via Bluetooth, refer to Bluetooth Malfunction .
- If unable to connect via USB, refer to Auxiliary Audio Input Malfunction .
- Go to next step: If the mobile device connects to the vehicle infotainment system.
Launch the application.
Verify the application operates properly with the vehicle infotainment system.
- If the application does not function properly
  Refer to diagnostic aids.
- Go to next step: If the application functions properly
All OK.

Application Error Codes

Error Message on Radio Information Display	Description	Action
CLI 000 CLI 001	Back office is having issues for the API being invoked	Back office needs to be engaged. Contact Technical Assistance Center for further information.
CLI 003	Task was cancelled for some reason other than a connection issue	Contact Technical Assistance Center for further information.
401	Issue with an app or user profile authentication with back office. Possible causes- server down, connectivity time out, inactive user profile or expired OnStar password.	For OnStar account issues instruct customer to contact OnStar to reactivate their account or they can reset their password through the OnStar website. If issue persists or for all other issues contact Technical Assistance Center for further information.