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Customer Satisfaction Notification D29 Reprogram Pcm - Electronic Throttle Control (RC-D29-04)

Publication date: 2004-07-01
Reference number: RC-D29-04

CUSTOMER SATISFACTION NOTIFICATION D29 REPROGRAM PCM - ELECTRONIC THROTTLE CONTROL

CUSTOMER SATISFACTION NOTIFICATION D29 REPROGRAM PCM - ELECTRONIC THROTTLE CONTROL

SERVICE CAMPAIGN BULLETIN

Reference Number(s): D29, Date of Issue:  July 2004
DAIMLER CHRYSLER: 2005 (LX) Chrysler 300 and Dodge Magnum

Models

2005 (LX) Chrysler 300 and Dodge Magnum 

NOTE: This notification applies only to the above vehicles equipped with a 2.7L engine (Sales Code EER) built through May 11, 2004 (MDH 051115).
IMPORTANT: Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

Subject

The Powertrain Control Module (PCM) software on about 3,500 of the above vehicles may cause an intermittent loss of throttle control. If this occurs, the vehicle's engine speed will be held at a relatively low level.

Repair

The PCM must be reprogrammed (flashed) with updated software.

Parts Information

Due to the likelihood that the required labels are already in your parts inventory, no

labels will be distributed initially. The following label may be ordered as needed.

PARTS INFORMATION

Part Description
04275086AB Label, Authorized Modifications

Special Tools

The following existing special tools may be required to perform this repair: 

SPECIAL TOOLS CHART

CH9401(1) StarSCAN Tool
CH9404(1) StarSCAN Vehicle Cable
CH9409(1) StarSCAN Documentation Kit
CH9410(1) StarSCAN Ethernet Cable 12 ft.
CH9412(1) StarSCAN Software Update Device Kit
NPN TechCONNECT PC
NPN StarSCAN Software Update CD
(1) Part of CH9400 kit.

Service Procedure

A. Program the PCM 

There are two methods which can be used to retrieve the flash file required to program the PCM. The flash file can be accessed using the internet (accessed through the DealerCONNECT portal) or by using the StarSCAN Software Update Compact Disc (CD). Either method is acceptable to complete this notification.

NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

Method I. Program the PCM Using the DealerCONNECT Internet System to Retrieve the Flash File: 

NOTE: The DealerCONNECT System, StarSCAN Tool (CH9401), StarSCAN Vehicle Cable (CH9404) and StarSCAN Ethernet Cable (CH9410) are required to use this programming method.
CAUTION: The StarSCAN must be at version 4.06 or higher before this procedure can be performed.
NOTE: The StarSCAN diagnostic scan tool fully supports DealerCONNECT Internet connectivity. However, in order to take advantage of this feature you must first configure the StarSCAN for your dealership's network. For instructions on setting up your StarSCAN for the dealer's network; refer to the StarSCAN Quick Start Networking Guide available on the www.dcctools.com website under the "download center" link.
  1. Use the following procedure to determine the PCM part number:
    1. Connect the StarSCAN to the vehicle data link connector located under the steering column.
    2. Power ON the StarSCAN.
    3. From the StarSCAN Home Screen, select "ECU View".
    4. From the StarSCAN ECU View Screen, select "PCM/NGC Engine".
    5. Record the PCM part number shown on the StarSCAN screen.
      IMPORTANT: The PCM part number recorded will be used to select the correct software. Be sure to record the part number exactly as it is shown.
    6. If the last two digits of the PCM part number are "AL" or higher, the module is up to date. No further action is required. If the last two digits of the PCM part number are "AK" or lower continue with Step 2 of this procedure.
  2. Connect the CH9410 StarSCAN ethernet cable to the StarSCAN and the dealer's network drop.
  3. Download the flash file from the internet to the StarSCAN. Starting at the StarSCAN "Home" screen:
    1. Select "Flash Download".
    2. On the flash update text box, select "Enter Information Manually".
    3. Press the "Next" button.
    4. Select "By Part Number" and then press next.
    5. Press the "Show Keyboard" button and then enter the PCM part number recorded in Step 1e of this procedure.
    6. Press next and then follow the screen instructions.
    7. Select the file shown on the screen.
    8. Press the "Download to Scan Tool" button on the StarSCAN.
  4. Install a battery charger and verify that the charging rate provides approximately 13.5 volts.
  5. Press the "Show Shortcuts" key and then press the "Home" key to return to the "Home" screen.
  6. Download the file from StarSCAN to the vehicle. Starting at the StarSCAN "Home" screen:
    1. Select "ECU View".
    2. Browse the list of controllers using the scroll arrows. Highlight "PCM/NGC III." c. Select "More Options".
    3. Select "ECU Flash".
    4. Highlight the calibration shown on the screen.
    5. Select "Update Controller".
    6. Follow the on-screen instructions and perform prompts as required.
    7. When update is completed, select "OK".
  7. Check all modules for Diagnostic Trouble Codes (DTC's).
    NOTE: Due to the PCM programming procedure, a DTC may be set in other modules (TCM, FCM, CCN, WCM, etc.) within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the "Home" screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
  8. Continue with Section "B"- Install the Authorized Modifications Label.

Method II. Program the PCM Using StarSCAN Update CD: 

NOTE: The software update CD being used must be at level 4.07 or higher.
  1. Use the following procedure to determine the PCM part number:
    1. Connect the StarSCAN to the vehicle data link connector located under the steering column.
    2. Power ON the StarSCAN.
    3. From the StarSCAN Home Screen, select "ECU View".
    4. From the StarSCAN ECU View Screen, select "PCM/NGC Engine".
    5. Record the PCM part number shown on the StarSCAN screen.
      IMPORTANT: The PCM part number recorded will be used to select the correct software. Be sure to record the part number exactly as it is shown.
    6. If the last two digits of the PCM part number are "AL" or higher, the module is up to date. No further action is required. If the last two digits of the PCM part number are "AK" or lower continue with Step 2 of this procedure.
  2. Insert the USB key into the USB port on the TechCONNECT PC (Fig 1 ).
    3. Fig 1: Inserting USB Key Into TechCONNECT PC
    G03343473
  3. Press the button located below the CD/DVD ROM drive to open the drive. Insert the StarSCAN Software Update CD into the TechCONNECT PC and press the button again to close the ROM drive. The StarSCAN Software Update CD will start automatically.
  4. Select "Controller Flash".
  5. Select "Enter Part Number".
  6. Enter PCM part number recorded in Step 1e of this procedure and then press next.
  7. Select the update shown on the screen and press next.
  8. Follow the on-screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
  9. With the StarSCAN powered OFF, connect the USB Key and adapter to the StarSCAN USB port (Fig 2 ).
    10. Fig 2: Connecting USB Key And Adapter To StarSCAN USB Port
    G03343474
  10. Install a battery charger and verify that the charging rate provides approximately 13.5 volts.
  11. Connect the StarSCAN to the data link connector located below the steering column.
  12. Turn the ignition key to the "RUN" position.
  13. Power ON the StarSCAN.
  14. Download the file from the USB key to the StarSCAN. Starting at the StarSCAN "Home" screen:
    1. Select "Flash Download".
    2. Select "Use USB Device".
    3. Follow the on-screen instructions. Select "Next" after each step. Select "Finish" after completing the last step.
    4. At the "Flash File List" screen, highlight the PCM calibration.
    5. Select "Download to Scantool".
    6. When download is complete, select "Close".
  15. Return to the "Home" screen.
  16. Select "Show Shortcuts".
  17. Select "Home".
  18. Down load the file from the StarSCAN to the vehicle. Starting at the StarSCAN "Home" screen:
    1. Select "ECU View".
    2. Browse the list of controllers using the scroll arrows. Highlight "PCM/NGC III."
    3. Select "More Options".
    4. Select "ECU Flash".
    5. Highlight the PCM calibration shown on the screen.
    6. Select "Update Controller".
    7. Follow the on-screen instructions and perform prompts as required.
    8. When update is completed, select "OK".
  19. Check all modules for Diagnostic Trouble Codes (DTC's).
    NOTE: Due to the PCM programming procedure, a DTC may be set in other modules (TCM, FCM, CCN, WCM, etc.) within the vehicle, if so equipped. Some DTC's may cause the MIL to illuminate. Check all modules using "ECU View" from the "Home" screen, record the DTC's, and erase these DTC's prior to returning the vehicle to the customer. Erase any DTC's in the PCM only after all other modules have had their DTC's erased.
  20. Continue with Section "B"- Install the Authorized Modifications Label.

B. Install the Authorized Modifications Label: 

  1. Type or print (with a ballpoint pen) the Customer Satisfaction Notification number, dealer code and date on the Authorized Modifications Label (Fig 3 ).
    2. Fig 3: Identifying Authorized Modifications Label
    G03343475
  2. Attach the label near the VECI label and then close the hood.

Completion Reporting and Reimbursement

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one  of the following labor operation numbers and time allowances:

LABOR OPERATION NUMBERS AND TIME ALLOWANCES

Labor Operation Number Time Allowance
PCM Update Previously Performed 08-D2-91-81 0.2 hours
Reprogram Powertrain Control Module 08-D2-91-82 0.8 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section , for complete claim processing instructions.

Parts Return

Not applicable.

Dealer Notification

All dealers will receive a copy of this dealer notification letter by DMAIL and by mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this notification in the near future.

Vehicle Lists, Global Recall System, VIP and Dealer Follow up

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known.

Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before  retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

Owner Notification and Service Scheduling

All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.

Additional Information

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

  1. Customer Services Field Operations
  2. DaimlerChrysler Corporation
Fig 4: Customer Satisfaction Notification Reprogram PCM - Electronic Throttle Control
G03343476
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