Customer Satisfaction Notification P18 Reprogram Both Door Node Modules (RC-P18-14)

CUSTOMER SATISFACTION NOTIFICATION P18 REPROGRAM BOTH DOOR NODE MODULES

SERVICE CAMPAIGN BULLETIN

MODELS

2013 - 2014 (ZD) Dodge Viper 

SUBJECT

The Door Node modules on about 800 of the above vehicles may contain software that could unintentionally alter the calibration of the "Smart Glass" feature. The Door Node modules may inadvertently learn a new, higher, door glass up-stop position. This could cause the top of the door glass to hit the edge of the roof while closing the door(s).

REPAIR

The driver side and passenger side Door Node modules must be reprogrammed with new software.

PARTS INFORMATION

No parts are required to perform this service procedure.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH VCI Pod Kit
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH VCI pod to the vehicle data link connector.
3. Place the ignition in the "RUN"  position.
4. Open the wiTECH Diagnostic application.
5. Starting at the "Select Tool" screen, highlight the row/tool for the wiPOD device you are using. Then select "Next"  at bottom right side of the screen.
6. Enter your "User id"  and "Password"  , then select "Finish"  at the bottom of the screen.
7. From the "Vehicle View"  screen, click on the DDM  icon.
8. From the "DDM View"  screen select the "Flash"  tab, compare the "Current DDM Flash Part Number"  with the "New Flash Part Number"  listed on the "sort table"  . If the "Current Flash Part Number"  is the same as the "New Flash Part Number,"  continue to Step 11. If the part numbers are not the same, continue with Step 9.
9. With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
10. From the "Flash Tab"  screen follow the wiTECH screen instructions to complete the flash.
11. From the "Vehicle View"  screen, click on the PDM  icon.
12. From the "PDM View"  screen select the "Flash"  tab, compare the "Current PDM Flash Part Number"  with the "New Flash Part Number"  listed on the "sort table"  . If the "Current Flash Part Number"  is the same as the "New Flash Part Number,"  continue to Step 15. If the part numbers are not the same, continue with Step 13
13. With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
14. From the "Flash Tab"  screen follow the wiTECH screen instructions to complete the flash.
15. Use the following procedure to perform the "Door Module Learn Procedure"  on both doors:
    CAUTION: The doors must be closed when performing this procedure.
    1. Using the window switch, lower the door glass to the full-down position by pushing down (depress) the window switch to its second detent and hold the switch until the door glass is fully open. Continue to hold the window switch down for two seconds after the door glass is completely lowered.
    2. Raise the door glass to the full-up position by pulling up on the window switch and hold the switch until the door glass is fully raised. Continue to hold the window switch up for two seconds after the door glass is fully raised.
    3. Repeat Steps a and b on the opposite door window.
    4. Verify that the "express up" feature operates properly on driver and passenger windows.
16. Clear all Diagnostic Trouble Codes (DTC's).
17. Turn the ignition to the "OFF"  position and remove the wiTECH VCI pod and battery charger from the vehicle.
18. Return the vehicle to the customer.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one  of the following labor operation numbers and time allowances:

	Labor Operation Number	Time Allowance
Door Node modules update previously performed	18-P1-81-81	0.2 hours
Reprogram one or both Door Node modules	18-P1-81-82	0.2 hours

Add the cost of the parts package plus applicable dealer allowance to your claim.

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery.  Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Service/Field Operations

Chrysler Group LLC

CUSTOMER SATISFACTION NOTIFICATION P18

REPROGRAM BOTH DOOR NODE MODULES 

Dear: (Name)

At Chrysler Group LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle. This will be done at no charge to you.

We are recommending the following improvements be performed on some 2013 and 2014 model year Dodge Viper vehicles. 

Recommended Service: The Door Node modules on your vehicle  (VIN: xxxxxxxxxxxxxxxxx) may contain software that could unintentionally alter the calibration of the "Smart Glass" feature. The Door Node modules may inadvertently learn a new, higher, door glass up-stop position. This could cause the top of the door glass to hit the edge of the roof while closing the door(s). 

What your dealer will do: Chrysler will service your vehicle free of charge (parts and labor).  To do this, your dealer will reprogram the Door Node modules with new software. The work will take about 1/2 hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.

What you should do:  Simply contact your Chrysler, Jeep, Dodge or RAM dealer  , at your convenience, to schedule a service appointment. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.

If you need help:  Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.

If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle. You may also update this information on the web at CCCCCCCCCCCCCCCCCCCCCCCCC

We apologize for any inconvenience this service may cause to your schedule. Chrysler is committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center. Thank you for being our customer.

Sincerely,

Customer Service/Field Operations

Chrysler Group LLC