Component Installation Program 22G02 - Supplement #1 - Rear Climate Control Module Retrofit (22G02)

SUBJECT

Component Installation Program 22G02 - Supplement #1 

Certain 2022 Model Year Expedition Vehicles

Rear Climate Control Module Retrofit

REF

Component Installation Program 22G02 

Dated: November 23, 2022

REASON FOR THIS SUPPLEMENT

• Program Terms: Removal of mileage limit. 
• Affected Vehicles: Added US population of affected vehicles. 
• FSA VIN Lists Activation: VN list activation added. 
• Pick-up and Delivery: Added pick-up and delivery. 
• Claims Preparation and Submission: Added pick-up and delivery and mobile repair. 
• Labor Allowances: Update to include pick-up and delivery labor operation and mobile service description. 

PROGRAM TERMS

This program will be in effect through November 30, 2025. There is no mileage limit for this program. 

AFFECTED VEHICLES

US population of affected vehicles: 1,695.  Affected vehicles are identified in OASIS.

REASON FOR THIS PROGRAM

In all of the affected vehicles, a global supply shortage of semiconductor chips caused unavailability of the rear heating, ventilation and air conditioning control (RHVAC) module for certain vehicles.

These vehicles will have a blank plate instead of an RHVAC module and will not have the ability to control the RHVAC system from the second row. However, customers will still be able to control the RHVAC system from the primary first row controls.

Some vehicles are equipped with second-row heated seats but lack a button to operate the second-row heated seats. The RHVAC module, as installed under this program, also contains the buttons for the second-row heated seats for applicable vehicles.

SERVICE ACTION

Upon customer request, dealers are to remove and discard the current blank plate on the back of the center console, install the new RHVAC module, and clear diagnostic trouble codes (DTC). This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters were mailed the week of December 19, 2022. Per customer request, dealers should assist customers of any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

1. Attachment I: Administrative Information 
2. Attachment II: Labor Allowances  and Parts Ordering Information
3. Attachment III: Technical Information
4. Owner Notification Letters

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

Stacy L. Balzer

MOBILE REPAIR RECOMMENDATIONS

• Confirm with customer a mobile repair is feasible.
• Check OASIS prior to going to the customer's home or business to confirm if any other outstanding FSA needs to be completed.
• Transportation - due to the simplicity of this repair, a specialty vehicle is not required.

MOBILE REPAIR ADDITIONAL INFORMATION

Please ensure the technician brings the following to the mobile repair destination:

• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
  • Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with dealership or Ford logos are recommended.
• Recommended tools and cleaning supplies: scan tool to clear codes, and interior trim tool.

MOBILE REPAIR QUESTIONS AND ASSISTANCE

• Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program.

OASIS ACTIVATION

OASIS was activated on November 23, 2022.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through  https://web.fsavinlists.dealerconnection.com on April 25, 2023. Owner names and addresses will be available by May 12, 2023. 

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for resolution.
• Upon customer request, correct affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize updates of customer vehicles over updates of new and used vehicle inventory.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

PICK-UP AND DELIVERY

All customers affected by this program have the option of complimentary Vehicle Pick-up & Delivery service (at participating dealers) in lieu of a rental vehicle. Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. 

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual - Section 6 - Ford/Lincoln Program Policies - Field Service Actions (FSA) - Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Ford vehicles - 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry:  Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims:
    • Claim type 31: Field Service Action
    • Sub Code: 22G02 
    • Customer Concern Code (CCC): C20  - Other temperature control troubles
    • Condition Code (CC): 39  - Missing Part
    • Causal Part Number: 19808,  Part Quantity: 0 
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts:  Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
  IMPORTANT: Click the Related Damage Indicator radio button.
• Pickup & Delivery: Refer to EFC12071, 2023 Remote Experience Program, Pickup & Delivery (PDL) Offset section for additional details. 
• Mobile Repair: Refer to Electronic Field Communication - EFC12071 2023 Remote Experience Program. 

PARTS REQUIREMENTS/ORDERING INFORMATION

Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE

For latest prices, refer to DOES II.

PARTS RETENTION, RETURN, & SCRAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must be scrapped in accordance with all applicable local, state and federal environmental protection and hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that are under safety, compliance, or emissions recall.

EXCESS STOCK RETURN

Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.

REPLACED FSA PARTS INSPECTION AND SIGN OFF

Effective March 1st 2021 all parts replaced as part of an FSA repair with a repair order open date of March 1st 2021 or later must be inspected and signed off on the repair order by a member of your dealers fixed operations management team or an employee the task has been delegated to. If the task is to be delegated to a non-management employee, the employee needs to be someone other than the technician who completed the repair and needs to understand the importance of completing this task consistently and accurately.

• All parts replaced as part of an FSA repair should be returned to the parts department following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line or parts return stamp area (electronic or hand signed) for the FSA repair indicating the parts were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
• This process is subject to review during warranty audits for FSA repairs with a repair order open date of March 1st 2021 or later. Any eligible FSA claims requiring parts replacement, found not to have been inspected and signed off during a warranty audit will be subject to chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair Process.