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XM Error Codes

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XM ERROR CODES REFERENCE CHART

Error Code Displayed Possible Cause Solution
LOADING XM radio is acquiring audio or program information. Wait until the radio receives the information.
CH OFF AIR XM channel is not broadcasting Try another XM channel.
NO SIGNAL Loss of signal. Both terrestrial and satellite antennas have lost signal. Park the vehicle outside with a clear view of the southern horizon.
CH UNAUTHORIZED Customer tunes to unsubscribed channel Try another XM channel.
CHECK ANTENNA XM antenna error. Repair an open or a short in the satellite antenna. Substitute a known-good XM antenna (see XM ANTENNA REPLACEMENT  ), and recheck. If the error is gone, replace the original XM antenna. If the error is still present, replace the antenna lead.
ANTENNA ERROR
CH UNAVAILABLE This channel does not exist. Check a known-good vehicle with XM radio. If the known-good vehicle has the same symptoms, contact XM Radio at 800-852-9696.
NOTE: Do these checks with the vehicle parked outside with a clear view of the southern horizon.