USB device does not function (with navigation)
- Check the vehicle battery condition first (see BATTERY TEST ).
- Check the USB device requirement:
- Mass-storage class ready digital audio player with USB 2.0 port
- More than 256 MB of RAM
- Support MP3, WMA, and AAC (encoded with the iTunes) files, DRM files are not supported
- Not all players and player functions work with the USB adapter. Please see the Owner's Manual for more information. Always test the customers USB device in a known-good vehicle of the same year and trim (if possible). Technologies change and are updated frequently which may result that USB devices may work in newer vehicles, but not in order vehicles of the same model.
- If UNSUPPORTED appears on the display, the vehicle is OK, there is a software problem with the USB device.
- Check the connectors for poor connections or loose terminals.
- Turn the ignition switch to ON (II).
- Turn on the audio system.
- Press the USB/AUX button to select USB mode.NOTE: Do not connect the USB device.
Is USB NO DATA displayed in the audio display?
YES -Go to step 4.
NO -Check the navigation system error code (see HOW TO CHECK ERROR HISTORY (NAVIGATION DTCS) ).
- Turn the ignition switch to LOCK (0).
- Connect the customer's USB device to a known-good vehicle (same year/trim) that is equipped with a USB adapter, and check the USB device operation.
Is the USB device working properly in the known-good vehicle?
YES -Go to step 6.
NO -If the display panel displays UNSUPPORTED or MEDIA ERROR, the USB device may not be unsupported or is defective. If the display panel displays USB NO MUSIC, the USB device may have no music files or wrong type music files are on the device. See the Owner's Manual for details on USB device requirements and approved file types.
- On the customer's vehicle, connect the customer's USB device to the USB port.
- Turn the ignition switch to ON (II).
- Turn on the audio system.
- Check the USB device operation in the customer's vehicle.
Does the USB device work properly in the customer's vehicle?
YES -The system is OK at this time. Inspect the connectors of the USB device, USB port and USB adapter for wear.
NO -Substitute a known-good audio-navigation unit (including the HDD) (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).
- Turn the ignition switch to LOCK (0).
- On the client's vehicle, remove the USB device.
- Disconnect audio-navigation unit connector K (7P).
- Check for continuity between audio-navigation unit connector K (7P) and the USB port 5P connector according to the table.AUDIO DISPLAY-USB ADAPTER CONTROL UNIT CONNECTOR REFERENCE CHART
Audio-navigation unit connector USB port connector K1 4 K2 3 K3 2 K4 1 K5 5 Courtesy of AMERICAN HONDA MOTOR CO., INC.
Courtesy of AMERICAN HONDA MOTOR CO., INC.
Is there continuity?
YES -Substitute a known-good audio-navigation unit (including the HDD) (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).
NO -Go to step 14.
- Disconnect the USB adapter 5P connector.
- Check for continuity between the USB adapter 5P connector and the port 5P connector according to the table.AUDIO DISPLAY-USB ADAPTER CONTROL UNIT CONNECTOR REFERENCE CHART
USB adapter connector USB port connector 1 4 2 3 3 2 4 1 5 5 Courtesy of AMERICAN HONDA MOTOR CO., INC.
Courtesy of AMERICAN HONDA MOTOR CO., INC.
Is there continuity?
YES -Replace the USB main harness, then recheck.
NO -Replace the USB adapter, then recheck.