Save Users Memory

WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: If the audio-navigation unit HDD is OK, transfer the HDD to the new audio-navigation unit. Do this procedure only when replacing the HDD (if possible). Since the HDD is NG, it is unlikely you will be able to recover any information.

When replacing the HDD, this function allows the technician to transfer the customer's personal data to the new HDD. The transferred information includes their setup settings and personal addresses. The Save Users memory cannot copy music or photographs that are saved on the old HDD. The dealer inserts a USB device into the USB port, and then selects the Save Users Memory function. The two functions in this diagnostic screen are Export and Import. Export saves the customer's data to the USB device, and Import moves the USB device files to the new audio-navigation unit.

Fig 1: Diagnostic Screen Display - Save Users Memory

Courtesy of AMERICAN HONDA MOTOR CO., INC.

This function does not start (the Export and Import buttons are grayed out) until you connect a USB device.

Select Export button to move the customer's data from the original audio-navigation unit to the USB device. Select YES on the Export User Data Confirmation screen. The process takes only a couple of seconds. The system stores DAT files on the USB device.
NOTE: If the Export button is grayed out, check the USB port.

Fig 2: Diagnostic Screen Display - Confirmation
Courtesy of AMERICAN HONDA MOTOR CO., INC.
After replacing the new HDD, allow the system to boot up. Insert the USB device into the USB port and enter the Save Users Memory in the navigation system diagnostic mode.
Select the Import button to move the two files stored by the Export process from the USB device to the new audio-navigation unit. Select YES on the Import User Data Confirmation screen. When the transfer is finished (a few seconds) the system automatically reboots. After the system reboots, remove the USB device from the USB port.
NOTE: If the Import button is grayed out, check if the Model and the Program Flash shown on the Version screen are the same.

Fig 3: Diagnostic Screen Display - Confirmation
Courtesy of AMERICAN HONDA MOTOR CO., INC.