Symptom Troubleshooting Index
WITH NAVIGATION
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all HFL related DTCs. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or see HFL SYSTEM TROUBLESHOOTING | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system (see CLEARING THE HFL SYSTEM ) | See the Owner's Manual for additional information. |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS (WITH NAVIGATION) ) | Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ). |
| The HFL system speaks in French | See the HFL information in the Owner's Manual for Changing Language | |
| The address book does not transfer from a Bluetooth phone to the navigation system | There is no HFL compatible phone paired to the vehicle or the approved phone does not support the function. Pair an approved HFL compatible phone to the vehicle | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 |
| The HFL messages and voice prompts cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITH NAVIGATION) ) | |
| No sound when Bluetooth audio is used | Symptom Troubleshooting (see NO SOUND WHEN BLUETOOTH AUDIO IS USED (WITH NAVIGATION) ) |
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| Bluetooth audio does not work | Symptom Troubleshooting (see BLUETOOTH AUDIO DOES NOT WORK (WITH NAVIGATION) ) |
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| Bluetooth cell phone cannot be paired | Symptom Troubleshooting (see BLUETOOTH CELL PHONE CANNOT BE PAIRED (WITH NAVIGATION) ) | Bluetooth cell phone compatibility (see the Owner's Manual) |
WITHOUT NAVIGATION
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| HFL does not respond | Control Unit Input Test (see CONTROL UNIT INPUT TEST/REPLACEMENT ) | Check and repair all CAN related DTCs. |
| The Honda approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The Honda approved Bluetooth phone cannot use all its functions | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The Honda approved Bluetooth phone does not place or receive calls using the HFL system | HFL Self-Diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the Honda list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to handsfreelink.honda.com, or call 888-528-7876 for further assistance. Check the Diagnostic Menu and use the System Link. |
| The customer wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the HFL system (see CLEARING THE HFL SYSTEM ) | See the Owner's Manual for additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS (WITHOUT NAVIGATION) ) | |
| The HFL system does not recognize all voice prompts | Symptom Troubleshooting (see THE HFL SYSTEM DOES NOT RECOGNIZE ALL VOICE PROMPTS (WITHOUT NAVIGATION) ) | Also see Voice control tips (see VOICE CONTROL TIPS AND IMPROVING VOICE RECOGNITION ). |
| The HFL system speaks in French | See the HFL information in the Owner's Manual for Changing Language | |
| The HFL messages and voice prompts cannot be heard or are weak | Symptom Troubleshooting (see THE HFL MESSAGES AND VOICE PROMPTS CANNOT BE HEARD OR ARE WEAK (WITHOUT NAVIGATION) ) |