Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen In Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) | |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE POSITION ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines, rolls, or is blurry | Symptom Troubleshooting (see PICTURE HAS LINES, ROLLS, OR IS BLURRY ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | See Navigation Manual |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| Rearview camera image does not change | Symptom Troubleshooting |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the Version diagnostic screen (see VERSION ) for details on coverage differences | Software not up to date |
| Navigation display stays on with the ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH THE IGNITION SWITCH IN LOCK (0) ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | Also see Interface dial buttons do not work |
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| The navigation anti-theft code card is lost or missing | See ANTI-THEFT FEATURE | |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD UNIT LIMITATIONS | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit | See Service Precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| Time is not correct | Reset Time Adjustment in set-up See Service Precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| A POI cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| A specific city cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| Error messages are displayed | See ERROR MESSAGE TABLE |
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| No traffic information or poor RDS-TMC reception or interference (USA models) | Symptom Troubleshooting (see NO TRAFFIC INFORMATION OR POOR RDS-TMC RECEPTION OR INTERFERENCE (USA MODELS) ) |
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| Cannot rip a CD to the HDD | See HDD REC. DETERRENT |
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