Audio System Error Codes

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NOTE:

The audio system can display a few error codes when some problems are detected with the audio disc player, the audio disc, the USB, and the XM radio. This is not a complete list of audio error codes. Refer to symptom troubleshooting.
Refer to Error Messages for the error about the navigation system .

CD Error Messages

Error Message Displayed	Possible Cause	Solution
Bad Disc Please Check Owners Manual	There is a problem with the disc player (EJECT error). A common problem is paper disc labels coming off the disc while in the player or the disc is not set in the proper position.	Try to eject the disc and try another one. If there is still a problem, replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .
Heat Error	In the DISC mode, the high temperature detection circuit around the pick-up mechanism detects a high temperature.	Park the vehicle in a cooler place for a while. If the high temperature status is cancelled, the error code is cancelled, If the error code is still present, replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .
Check Disc	A reading error is detected because of a problem in the disc, or a disc was not supported.	If disc reading is impossible even after retries for 3 times, an error display appears for 5 seconds before EJECT button is operated. If EJECT button cannot be operated, the audio unit is placed in the EJECT error status. Try to eject the disc and try another disc. If there is still a problem, replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .
Unplayable File	Track/File format not supported.	Current track is skipped. The next supported track or file plays automatically Verify that CD, CD-R or CD-RW file names end in CD-A or WMA Verify that CD, CD-R or CD-RW with compressed music formats end in MP3 or WMA Other file formats like iTunes or Ogg are not recognized WMA files may have (DRM) copy protection, and cannot be read
Mecha Error	There is a problem with the disc player (except EJECT error) Power supply error to the disc player	Press the EJECT button and hold it for 5 seconds. If the disc does not eject, try again. If the disc still won't eject, replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .

USB Error Messages

Error Message Displayed	Possible Cause	Solution
Bad USB Device Please Check Owners Manual	Faulty power supply to USB device.	Replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .
Connect Retry	The audio unit failed to synchronize with the iPod.	Appears when the system does not acknowledge the iPod. Reconnect the iPod.
No Data	No music file(s) can be found in a USB device.	Check the music files in the USB device.
USB Error	There is a internal problem with the audio unit.	Replace the audio-navigation unit or the audio unit - Refer to: Audio Unit Removal and Installation(With Normal Audio), or Audio Unit Removal and Installation(With Display Audio (7-inch Screen)), or Audio Unit Removal and Installation(With Color Audio (5-inch Screen)) .
Unplayable File	The audio unit cannot read the file (s).	Check the files in the USB device. There is a possibility that the files have been damaged The WMA files or the AAC file cannot be read with the (DRM) copy protection rights
Unsupported	Unsupported USB device is connected Unsupported file system USB device communication error	Connect the applicable USB device (see the Owner's Manual).
Unsupported Version	Unsupported version iPod is connected.	Connect the applicable iPod (see the Owner's Manual).

XM Error Messages

NOTE: Do these checks with the vehicle parked outside with a clear view of the southern horizon.

Error Message Displayed	Possible Cause	Solution
Loading	XM radio is acquiring audio or program information.	Wait until the XM radio receives the information.
Channel Off Air	XM channel not in service.	Try another XM channel.
No Signal	Loss of signal.	Both terrestrial and satellite antennas have lost the signal. Park the vehicle outside with a clear view of the southern horizon.
Check Antenna	XM antenna error.	Check for navigation DTCs .