Red Led, No WIFI Operation, And/Or Limited ONSTAR® Module Functionality After ONSTAR Module Replacement For Another Condition (17-NA-215)
Publication date: 2017-06-30Reference number: 17-NA-215
RED LED, NO WIFI OPERATION, AND/OR LIMITED ONSTAR® MODULE FUNCTIONALITY AFTER ONSTAR MODULE REPLACEMENT FOR ANOTHER CONDITION
TECHNICAL SERVICE BULLETIN
Reference Number(s): 17-NA-215, Date of Issue:
Jun 30, 2017
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| Buick Cadillac Chevrolet GMC |
GM Passenger Cars and Trucks | 2009 | 2018 | All | All | ||
| Involved Region or Country | North America |
| Additional Options (RPOs) | Equipped with OnStar® (RPO UE1) |
| Condition | Some customers may comment on a red LED, no WiFi operation (RPO VV4 only), and/or limited OnStar® module (*or equivalent component - see note below) functionality shortly after having the OnStar® module replaced for something else.
NOTE:
Depending on the model and model year, the OnStar® module may also be identified in Service Information (SI), TIS2web, the parts catalog, or the scan tool by any of the following component names:
|
| Cause | The condition above may be a result of the replacement OnStar® module not being properly programmed and/or activated. Here is an example of items that may have been done incorrectly during OnStar® module replacement that may result in the condition above:
|
| Correction | If this condition started right after OnStar® module replacement, the technician should start by thoroughly reviewing every step of the "Communication Interface Module Programming and Setup" procedure in SI to determine if every step was performed exactly as outlined and/or if any steps were missed. If the technician is unsure, press the OnStar® Blue Button to call OnStar in order to confirm proper operation or not. If any steps were not performed properly or missed, or if OnStar confirms incomplete programming/activation, the technician should carefully perform the "Communication Interface Module Programming and Setup" procedure again from the beginning without skipping any steps and re-evaluate the concern. |
WARRANTY INFORMATION
The OnStar® module replacement labor op/time includes time to properly program and activate the new OnStar® module. As a result, this is not considered a warrantable repair if it started happening shortly after OnStar® module replacement.
SERVICE PROCEDURE
While all of the steps documented in the SI procedure are important, the following list includes 6 important reminders from the "Communication Interface Module Programming and Setup" procedure in SI that must be followed to ensure proper operation of your replacement OnStar module and prevent the condition above:
- All replacement OnStar® modules require TIS2web programming - refer to every step of the "Communication Interface Module Programming and Setup" procedure in SI (*or equivalent) for details.
- U.S.A. dealers should NOT select the TIS2web selection that refers to Canada upgrade "bulletin 15-08-44-001" unless there is a rare exception where they are servicing a vehicle that has had the Canada upgrade bulletin 15-08-44-001 performed on it for some reason. Otherwise, they should never select this option under normal circumstances.
- To properly program a replacement OnStar® module, select the "Programming and Service Activation" option from the SPS Supported Controllers screen.
- When launching TIS2web to program a replacement OnStar® module, always select the "Reprogram" option, not the "Replace and Reprogram" option.
- Do not select the "OnStar WiFi Enable (Gen 10 only) Programming" procedure until immediately after the TIS2web "Programming and Service Activation" procedure has been completed (RPO VV4 only).
- When required by the SI procedure, press the OnStar® Blue Button to call OnStar and confirm proper operation once the TIS2web "Programming and Service Activation" procedure has been completed. To ensure that OnStar has received everything from TIS2web that they need to confirm proper operation, it is suggested to wait at least 5 minutes and have the vehicle in an area with a clear view of the sky before pressing the blue button to contact them.
SERVICE INFORMATION
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