Intelligent Key Does Not Work Intermittently (ITB14-059A)

Publication date: 2015-10-30
Reference number: ITB14-059A
Supersedes refnos: ITB14-059

INTELLIGENT KEY DOES NOT WORK INTERMITTENTLY

TECHNICAL SERVICE BULLETIN

Reference Number(s): ITB14-059a, Date of Issue: October 30, 2015

INFINITI:	2013 JX35; 2014-2015 QX60 and QX60 Hybrid, Q50 and Q50 Hybrid
CLASSIFICATION:	EL14-054a

NOTE: This bulletin has been amended. The APPLIED VINS & DATES section has been added. Please discard previous versions of this bulletin.

APPLIED VEHICLES

2013 JX35 (L50)

2014-2015 QX60 and QX60 Hybrid (L50)

2014-2015 Q50 and Q50 Hybrid (V37)

APPLIED VINs & DATES:

2014 QX60 and QX60 Hybrid - ALL

2014 Q50 and Q50 Hybrid - ALL

2015 QX60 - Built before: 5N1AL0M(**)FC 543022 // August 17, 2015

2015 QX60 Hybrid - Built before: 5N1CL0M(**)FC 542028 // August 10, 2015

2015 Q50 - Built before: JN1BV7AR(*)FM 417771 // September 11, 2015

JN1BV7AP(*)FM 353904 // September 11, 2015

2015 Q50 Hybrid - Built before: JN1AV7AR(*)FM 850862 // September 11, 2015

JN1AV7AP(*)FM 790859 // September 11, 2015

IF YOU CONFIRM

All "hands free" functions of the Intelligent Key (I-Key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch.

NOTE:

The issue of all I-Key "hands free" functions not working may occur intermittently or all the time.
The message "No Key Detected" or similar may show on the Vehicle Information Display (located in the combination meter).
All I-Key remote button functions (door lock/unlock, etc.) WILL work normally when all I-Key "hands free" functions are NOT working.

ACTION

Inspect the I-Key's battery on its negative contact side.
If excessive scratching is found (see example on the next page), replace the battery.
Verify all I-Key functions (both "hands free" and remote) work properly after battery replacement.
NOTE: Do NOT replace the BCM, I-Key, or other parts for the issue described under IF YOU CONFIRM , should it occur.

PARTS INFORMATION

DESCRIPTION	PART NUMBER	QUANTITY
BATTERY-KEY	B8599-C2032	1

CLAIMS INFORMATION

Submit a Primary Part (PP) type line claim using the following claims coding:

CLAIMS INFORMATION

DESCRIPTION

PFP

OP CODE

SYM

DIA

FRT

RPL IMMOBILIZER BATTERY

B8599-C2032

RL46AA

⁽¹⁾

⁽¹⁾	Reference the current Infiniti Warranty Flat Rate Manual and use the indicated FRT.