Diagnostic Thought Process

As you follow a diagnostic plan, every box on the Strategy Based Diagnostics chart requires you to use the diagnostic thought process. This method of thinking optimizes your diagnosis in the following ways:

• Improves your understanding and definition of the customer complaint. Saves time by avoiding testing and/or replacing good parts. Allows you to look at the problem from different perspectives
• Guides you to determine what level of understanding about system operation is needed:
  • Owners manual level
  • Service information level
  • In-depth (engineering) level
    • Owners manual level
    • Service information level
    • In-depth (engineering) level