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Inspection and Verification

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  1. Verify the customer concern.
  2. Visually inspect for obvious signs of mechanical or electrical damage.
    Visual Inspection Chart

    Mechanical Electrical
    • Navigation system DVD player Mechanism
    • Navigation system display
    • Navigation system module
    • GPS antenna
    • Wiring harness for damage and corrosion
    • Electrical connector(s)
    • ABS Module
    • Audio unit
  3. If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
  4. If the cause is not visually evident, check for Diagnostic Trouble Codes (DTCs) and refer to DTC Index .