Incorrect Use Of INCONTROL Touch Pro Blank Screen Recovery Application (SSM73240)

Publication date: 2017-02-23
Reference number: SSM73240

INCORRECT USE OF INCONTROL TOUCH PRO BLANK SCREEN RECOVERY APPLICATION

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM73240, Date of Issue: 23-Feb-2017

JAGUAR:	F-PACE/X761; XE/X760; XF/X260; XJ/X351
SECTION:	Diagnostic Software Hardware

SERVICE INFORMATION

Symptom 000101 Diagnostic Concerns

ISSUE

Retailers may inappropriately use the InControl Touch Pro Blank Screen recovery application in Symptom Driven Diagnostics (SDD).

CAUSE

Analysed data displays that the above application has been incorrectly ran when:

SDD has not prompted the user to run the application.
When the InControl Touch Pro system is operational and the touch screen is not blank.
Fitting a new Infotainment Master Controller (IMC).

Incorrect use of this application can result in the IMC being unrecoverable and may require replacement.

ACTION

ONLY use the InControl Touch Pro Blank Screen Recovery application:

When the software download to the IMC has failed and it has resulted in a blank screen front touch screen.
When prompted by SDD to run the application

NOTE: The screen of an InControl Touch Pro will remain blank when a new IMC is installed. This is not a fault and the InControl Touch Pro Blank Screen Recovery application should NOT be used before configuring the new IMC to the vehicle.

Technicians - Please rate this SSM and provide comments so that future communications can be improved.

1 = Poor - Basic information provided - The SSM does not help me resolve the customer concern.

3 = Average - Adequate information provided - The SSM partially helps me resolve the customer concern.

5 = Excellent - All required information provided to resolve the customer concern.