SDD Fails To Complete The Configuration For A New Restraints Control Module (RCM) (SSM74425)

SDD FAILS TO COMPLETE THE CONFIGURATION FOR A NEW RESTRAINTS CONTROL MODULE (RCM)

TECHNICAL SERVICE BULLETIN

ISSUE

When attempting to configure a new Restraints Control Module (RCM), Symptom Driven Diagnostic (SDD) shows the error message "Communications failure" after the software update.

CAUSE

SDD fails to set the correct qualifiers for the RCM.

Important Note: 

The 'ACTION' instructions below, should ONLY be used when a concern has been experienced matching the detail in the 'ISSUE' statement.

Completing the 'ACTION' instructions may cause a failure if the manual patch is not required.

ACTION

This workaround will load a software file to the Jaguar Land Rover Approved Diagnostic Equipment using the Manual Patch Update process.

1. Restart the JLR Approved Diagnostic Equipment
2. Select 'Manual Patch' Icon on the Application Launcher screen. Make sure that both Symptom Driven Diagnostics (SDD) and PATHFINDER are closed before opening the Manual Patch downloader.
3. A pop-up will be displayed for Manual Patch downloader
4. Enter 'MP_SDD_R0001'  in the Patch Name field.
5. Select 'Start'.
6. The Manual Patch downloader will then download the manual patch.
7. When the patch download has completed, a message will be displayed, asking the user to confirm that the application can run the manual patch. Select 'Yes'.
8. When complete, the following message will be displayed: 'Successfully downloaded and started manual patch. Please make sure that the patch has been installed successfully.'
   NOTE: This message will end after 10 seconds.
9. Start a new diagnostic session.
10. Configure the Restraints Control Module (RCM) as New.
11. Close the session.
12. Restart the JLR Approved Diagnostic Equipment.

If this Manual Patch fails to resolve this concern, a Technical Assistance must be submitted.