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Unable To Update The Infotainment Slave Controller (ISC) Using Pathfinder 217 (SSM74293)

WARNING: This page is about the F-Pace Base, 2.0L Eng VIN N, which is a different variant/trim than selected.
Publication date: 2019-02-15
Reference number: SSM74293

UNABLE TO UPDATE THE INFOTAINMENT SLAVE CONTROLLER (ISC) USING PATHFINDER 217

UNABLE TO UPDATE THE INFOTAINMENT SLAVE CONTROLLER (ISC) USING PATHFINDER 217

TECHNICAL SERVICE BULLETIN

Reference Number(s): SSM74293, Date of Issue:  February 20, 2019
JAGUAR: E-PACE/X540; F-PACE/X761; I-PACE/X590; XE/X760; XF/X260
SERVICE CATEGORY: Diagnostic Software Hardware

ISSUE

When attempting to complete the Infotainment Slave Controller (ISC)' update to the latest level, the application fails and incorrectly displays that the Infotainment Master Controller (IMC) is not at the latest level when the module is updated.

This prevents the user updating the ISC to the same level as the IMC.

CAUSE

PATHFINDER is incorrectly identifying the software level of the IMC and prevents the update of the ISC.

PERMANENT CORRECTIVE ACTION

This concern has been resolved with the release of PATHFINDER 218