DTC B116D-97: SOS On Call Keypad - Component or system operation obstructed or blocked: Action

NOTE:

Switch signals are blocked following false or repeated operation
This DTC will cause the warning "SOS limited functionality" to be displayed on the instrument cluster

Refer to the appropriate system wiring diagrams and check the telematic switchpack breakdown/emergency call switch signal circuit for short circuit to ground, short circuit to power, open circuit, high resistance
Test the operation of the telematic switchpack breakdown/emergency call switch. Install a new telematic switchpack as necessary