Service Action: Software Enhancement Program (H264NAS1)

Publication date: 2019-12-19
Reference number: H264NAS1

SERVICE ACTION: SOFTWARE ENHANCEMENT PROGRAM

TECHNICAL SERVICE BULLETIN

Reference Number(s): H264NAS1, Date of Issue: December 19, 2019

JAGUAR:	2019-2020 I-PACE (X590)
SECTION:	100-00
VIN:	F60001-F90049

AFFECTED VEHICLE RANGE

MODEL:	MODEL YEAR:	VIN:
I-PACE (X590)	2019-2020	F60001-F90049

MARKETS

NORTH AMERICA

CONDITION SUMMARY

This Program supersedes H237 UPS6419 and H247 UPS7919 with immediate effect.

SITUATION:

A limited number of Jaguar vehicles within the listed Affected Vehicle Range are eligible for a vehicle software enhancement program to provide a potential improvement to the vehicle's range, depending on driving conditions

ACTION:

Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the vehicles for new vehicle sale pending completion of the procedure(s) detailed in this Technical Bulletin. Unsold vehicles should have this performed as part of the Pre-Delivery Inspection (PDI) process but must have it completed prior to vehicle handover to the customer.

Affected vehicles already in the hands of customers should be updated at the next available opportunity.

WARRANTY

NOTE:

Specific vehicles within Vehicle Identification Number (VIN) range F60001-F85731 do not require an Instrument Panel Cluster (IPC) update. When attempting to complete the Diagnostic Instruction(s), the Jaguar Land Rover-approved diagnostic equipment will inform the user that the IPC software is already at the latest level. Use Option Code 'C or 'D' for these vehicles.
Specific vehicles within the VIN range F85731-F90049, as determined by the inspection of the IPC detailed below, may require an IPC update. Use Option Code 'E' or 'F' for these vehicles.
Use the Jaguar Land Rover claims submission system to make sure that a vehicle is eligible for this program prior to undertaking any rework action.

At the time of confirming a booking for vehicle repair, make sure that all open Recall and Service Actions are identified to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.

Warranty claims must be submitted quoting the Program Code and the relevant Option Code; this will result in payment of the stated time. The SRO and parts information is included for information only. The Option Code(s) that allows for the drive in/drive out allowance may only be claimed if the vehicle is brought back into the workshop for this action alone to be undertaken.

Repair procedures are under constant review and therefore times/prices are subject to change; those quoted here must be taken as guidance only. Use TOPIx to obtain the latest repair time.

This program is valid for a limited time only. Warranty claims with a repair date prior to the December 31, 2021, closure date must be submitted or payment within 30 calendar days of completion of the repair.

WARRANTY INFORMATION

PROGRAM CODE	OPTION CODE	DESCRIPTION	SRO	TIME (HOURS)
H264	A	H264 - Software updates - With IPC update - F00001-F85731	85.99.16	1.6
H264	B	H264 - Software updates - With IPC update - F00001-F85731 Drive in/drive out	85.99.16 10.10.10	1.6 0.2
H264	C	H264 - Software updates - Without IPC update - F85732-F90049	85.99.15	0.5
H264	D	H264 - Software updates - Without IPC update - F85732-F90049 Drive in/drive out	85.99.15 10.10.10	0.5 0.2
H264	E	H264 - Software updates - With IPC update - F85732-F90049	85.99.16	1.6
H264	F	H264 - Software updates - With IPC update - F85732-F90049 Drive in/drive out	85.99.16 10.10.10	1.6 0.2

Normal Warranty policies and procedures apply.

DIAGNOSTIC INSTRUCTION 'A'

CAUTION: All ignition ON/OFF requests MUST be performed; failure to do so may cause damage to vehicle control modules.

CAUTION: A Jaguar Land Rover-approved battery support unit must be connected to the vehicle startup battery during diagnosis/module programming.

Connect the Jaguar Land Rover-approved battery support unit to the vehicle startup battery.
NOTE: The Jaguar Land Rover-approved diagnostic equipment must be loaded with PATHFINDER version 264 (or later).

Connect the Jaguar Land Rover-approved diagnostic equipment to the vehicle and begin a new session.
NOTE: If required: the Jaguar Land Rover-approved diagnostic equipment will read the VIN for the current vehicle and automatically take the vehicle out of Transit mode.

Follow all on-screen instructions.
Select 'H264 - Software Enhancement Program' from the outstanding campaigns section of the PATHFINDER homepage.
- Follow all on-screen instructions to complete the task.
Inspect the digital and analog range displays in the center of the IPC on the vehicle as highlighted by the arrows in the image above.
- If the IPC display is the same as the display marked with a RED 'X', go to DIAGNOSTIC INSTRUCTION 'B' - IPC UPDATE .
- If the IPC display is the same as the display marked with a GREEN ' ', go to Step 6.
Only if required: set the vehicle to Transit mode.
When all tasks are finished, exit the current session.
Disconnect and remove the diagnostic equipment and battery support unit from the vehicle.
- 1. When all tasks are finished, return the vehicle to the customer. No further action required.

DIAGNOSTIC INSTRUCTION 'B' - IPC UPDATE

Follow the diagnostic equipment prompts.
- Select 'ECU Diagnostics'.
- Select 'Instrument Panel Cluster Control Module (IPC)'.
- Select 'Update ECU'.
- Follow all on-screen instructions to complete the task.
Only if required: set the vehicle to Transit mode.
When all tasks are finished, exit the current session.
Disconnect the diagnostic equipment and battery support unit from the vehicle.