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Safety Recall H03 - Front Control Module (CH03)

Publication date: 2008-02-19
Reference number: CH03

SAFETY RECALL H03 - FRONT CONTROL MODULE

SAFETY RECALL H03 - FRONT CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): CH03, Date of Issue:  January, 2008
CHRYSLER CANADA: 2008 (WK) Jeep® Grand Cherokee, (XK) Jeep® Commander

SERVICE INFORMATION

MODELS: 2008 (WK) Jeep® Grand Cherokee 

2008 (XK) Jeep® Commander 

NOTE: This recall applies only to the above vehicles built from December 4, 2007 through December 11, 2007 (MDH 120406 through 121119). 
IMPORTANT: Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.

RECALL AND PARTS INFORMATION

Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached  Canadian Recall Notification for service instructions and parts information.

This Canadian Recall Notification can also be found in DealerCONNECT - See below:

DealerCONNECT > Service > In the Repair section TechCONNECT > [+] 30 - CANADIAN RECALLS 

The V.I.N. range for vehicles involved in this campaign is as follows:

1J8HR78368C160810 - 1J8HG48K28C180936

DEALER VIN LISTS LOCATED IN DEALERCONNECT - GLOBAL RECALL SYSTEM (GRS)

GRS  has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.

To use the GRS  in DealerCONNECT, you first need to click on the Service  tab and then in the Repair section  click on Global Recall System.  Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.

To: All Dealers of Chrysler Canada Inc. 

SUBJECT: SAFETY RECALL H03 - FRONT CONTROL MODULE 

MODELS: 2008 (WK) Jeep® Grand Cherokee 

2008 (XK) Jeep® Commander 

NOTE: This recall applies only to the above vehicles built from December 4, 2007 through December 11, 2007 (MDH 120406 through 121119). 
IMPORTANT: Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.

Recall information for Canadian Dealers is now available on DealerCONNECT

See Group 30 - CANADIAN RECALLS

DealerCONNECT > Service > Repair > TechCONNECT > Group 30 - CANADIAN RECALLS

Details of this service action are explained in the following section.

IMPORTANT: Some of the involved vehicles may be in your new/used vehicle dealer inventory. Be sure to complete the recall service on these vehicles before retail delivery.

VEHICLE LIST

Involved Dealers

Each dealer to whom involved vehicles in this recall were invoiced (or current dealer at the same location) has available through DealerCONNECT a Dealer Vehicle Listing arranged in Vehicle Identification Number (VIN) sequence. Available names and addresses known to Chrysler Canada are also listed. These lists are for use by dealers to arrange for service of involved vehicles.

DealerCONNECT>Service>Reports & Information>Global Recall System>Recall & Selection Criteria

Non-Involved Dealers

If no VIN list is available in DealerCONNECT for your dealer code, then this letter is for your information and to assist you in providing the recall service to transient owners or other involved vehicles, which you may encounter. THE SUCCESS OF RECALL COMPLETION WILL BE GREATLY HELPED BY GOOD DEALER FOLLOW-UP. 

OWNER NOTIFICATION AND SERVICE SCHEDULING

All owners of involved vehicles known to Chrysler Canada are being notified of the service requirement by first class mail. They are requested to schedule service appointments with their dealers at the earliest possible date. A copy of the notification letter is attached.

A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present the card to their dealer at the time of recall service.

Service Authorization Cards for each vehicle whose owner is not known to Chrysler Canada will be mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for dealer follow-up.

NOTE: Every dealer is responsible for scheduling of campaign service for all involved vehicles upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for outstanding recalls.  Advise the customer of any recalls which are still outstanding  and offer to do the repairs  (schedule a future service appointment if parts are not available). This action will help toward our common goal of completing the recalls, and will contribute to overall customer satisfaction.

DealerCONNECT>Service>Writeup>VIP>Single VIN Inquiry>Recall Tab 

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Any incorrect owner information should be updated using the owner update application in DealerCONNECT

DealerCONNECT>Sales>Sales Reporting>Time of Sales Reporting>Used Sales>Owner Update 

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, postal code, or VIN sequence.

Dealers must perform this repair on all unsold vehicles before retail delivery.  Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

NOTE: Recall VIN lists may contain confidential owner name and address information that was obtained from the Provincial Registrars Offices as well as other sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use.

COMPLETION STATUS REPORTING

When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS.

Check the name and address on the Service Authorization Card  and if there are any changes, complete customer name and address update in DealerCONNECT.

SERVICE PROCEDURE

CAUTION: Front Control Module (FCM) damage may occur if the module case comes in contact with the battery while the battery cables are still connected. Always disconnect the battery negative cable prior to removal of the FCM.
  1. Disconnect and isolate the negative battery cable.
  2. Partially remove the Integrated Power Module (IPM) from the engine compartment using the following procedure:
    1. Remove the IPM cover by pulling up on the cover tabs and pivoting the cover outward.
    2. Remove the nut from the IPM B+ terminal stud.
      G07700000
    3. Remove the cable terminal from the IPM B+ stud.
    4. Using a suitable flat bladed tool, depress the three retaining clips and lift the IPM straight up off of the bracket tabs (Below  ).
      G07700001
    5. Lay the IPM on its side to expose the FCM Julian date code label (Below  ).
  3. Inspect the Julian date code on the label located on the backside of the FCM (Below  ).
    CAUTION: The FCM has two labels. One label is located on the front side of the FCM. The second label is located on the back side of the FCM between the module electrical connectors. The Julian date code label to be inspected is located on the back (electrical connector) side of the FCM. 
    G07700002
    NOTE: The Julian date is the 6th , 7th , and 8th character in the bottom row of numbers (Above  ).
    • If the Julian date code is lower than 337 or higher than 339 the FCM does not require replacement.  Continue with Step  15 of this procedure.
    • If the Julian date code is 337, 338, or 339 the FCM must be replaced.  Continue with Step  3 of this procedure.
  4. Disconnect the two IPM electrical connectors (Above  ).
  5. Disconnect the two FCM electrical connectors (Above  ).
  6. Remove the IPM assembly from the vehicle.
  7. Remove the four fasteners securing the FCM to the IPM.
    G07700003
  8. Separate the original FCM from the IPM by pulling the two straight away from each other to disengage the electrical connector.
    G07700004
  9. Transfer the plastic cover from the original FCM module to the new FCM module.
  10. Connect the new FCM to the IPM by lining up the electrical connector and pushing the two modules together (Figure above  ).
  11. Install the four fasteners securing the FCM to the IPM.
  12. Position the IPM into the vehicle.
  13. Connect the two FCM electrical connectors.
  14. Connect the two IPM electrical connectors.
  15. Position the IPM over the three bracket tabs and apply downward pressure until the retaining clips snap securely into place.
  16. Install the battery positive cable to the IPM B+ terminal stud.
  17. Install the IPM B+ terminal stud nut. Tighten the nut to 105 in. lbs. (11 N.m).
  18. Install and close the IPM cover ensuring the locking tabs snap firmly in place.
  19. Connect the negative battery cable.
  20. For vehicles that had the FCM replaced  , reconfigure the FCM using the following procedure:
    1. Connect the StarSCAN to the data link connector on the vehicle and the dealership network.
    2. Turn the ignition to the "RUN"  position.
    3. Power "ON"  the StarSCAN.
    4. Starting at the StarSCAN "HOME" screen, select "ECU View". 
    5. Select "FCMCGW Central Gateway"  from the list.
    6. Select "Misc Functions". 
    7. Select "Restore Vehicle Configurations"  from the list and press the blue "START"  button in the upper right corner of the screen.
    8. Follow the on-screen instructions to complete the reconfiguration process.
    9. Disconnect the StarSCAN from the vehicle.

PARTS INFORMATION

PARTS INFORMATION

Part Number  Description 
CBA0H030 Module, Front Control

Due to the small number of involved vehicles expected to require Front Control Module replacement, no parts will be distributed initially. Modules should be ordered only after inspection determines that replacement is required. Very few vehicles are expected to require Front Control Module replacement. 

SPECIAL TOOLS

The following existing special tools may be required to perform this repair: 

* Part of CH9400 kit.

REIMBURSEMENT

When the campaign service is completed, submit your claim using DealerCONNECT. The recall number can be identified from the Customer's Service Authorization Card or from DealerCONNECT. 

Use one of the following Labour Operation Numbers and Time Allowances for reimbursement and add the cost of the campaign part(s) to your claim.

LABOUR OPERATION NUMBER AND TIME ALLOWANCE

  Labour Operation Number Time Allowance
Inspect FCM date code 08-H0-31-81 0.2 hours
Inspect FCM date code, replace and reconfigure the FCM 08-H0-31-82 0.5 hours

Please follow the above reimbursement procedure. Failure to do so will result in a delay in processing your claim.

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager (SPDM) or Business Centre.

Yours very truly,

Chrysler Canada Inc. 

J.D. Kiritsis

National Service and Parts Manager

SAFETY RECALL H03 - FRONT CONTROL MODULE

Dear Chrysler Canada Vehicle Owner:

PLEASE CALL YOUR SELLING CHRYSLER CANADA DEALER AS SOON AS POSSIBLE TO ARRANGE FOR A SERVICE APPOINTMENT TO CORRECT A POTENTIAL SAFETY DEFECT ON YOUR VEHICLE, AS SHOWN ON THE ENCLOSED RECALL SERVICE AUTHORIZATION CARD. 

Chrysler Canada Inc. has determined that a defect, which relates to motor vehicle safety, exists in some 2008 model year Jeep® Commander and Grand Cherokee vehicles. 

The problem is... The Front Control Module (FCM) on your Jeep may have been manufactured incorrectly. This could cause the vehicle's engine to stall or not start and/or cause the windshield wipers to become inoperative. Engine stalling or inoperative wipers could cause a crash without warning. 

What Chrysler and your dealer will do... Chrysler will repair your vehicle free of charge.  To do this, your dealer will inspect the build date code on the FCM and replace it if necessary. The work will take about 1/2 hour to complete. You will not be charged for this service. However  , additional time may be necessary depending on how dealer appointments are scheduled and processed.

What you must do to ensure your safety...  Simply contact your selling dealer  right away to schedule a service appointment, and  at the same time provide your dealer with the vehicle VIN number (shown on the enclosed Service Authorization Card). On the day of your appointment, take the enclosed Service Authorization Card with you and give it to your dealer. 

If you need help...  If you are unable to return to your selling dealer, any authorized Chrysler Canada dealer can perform this service.

Should you experience any difficulty in obtaining this recall service, please contact Chrysler Canada Customer Service at 1-800-465-2001 (English) or 1-800-387-9983 (French). We will take the necessary steps to ensure prompt servicing of your vehicle.

This notice is sent to you in accordance with the Canada Motor Vehicle Safety Act.

If your name and address as shown on the enclosed Service Authorization Card is incorrect in any way or if you no longer own this vehicle, please detach the mail-in portion of the card, fill in the correct or new information, sign and mail it. Postage will be paid by Chrysler Canada Inc. Your input is needed to update our records. Information can also be updated on our web page at: http://www.chrysler.ca/owner  (English) or http://www.chrysler.ca/proprietaires  (French).

We regret any inconvenience this action may cause you. However, we believe that you understand our concern for motor vehicle safety and for your continuing satisfaction with our products.

Thank you for your attention to this important matter.

Yours very truly,

Chrysler Canada Inc. 

National Service and Parts Manager

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