Customer Satisfaction Notification W20 Reprogram Powertrain Control Module (W20)

CUSTOMER SATISFACTION NOTIFICATION W20 REPROGRAM POWERTRAIN CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

THE REMEDY IS AVAILABLE FOR MODEL YEARS BELOW

2014, 2015 - 2019 (KL) Jeep® Cherokee 

2017 - 2018 (MP) Jeep® Compass 

2015 - 2018 (BU) Jeep® Renegade (AWD) 

2014, 2015 - 2016 (PF) Dodge Dart 

2015, 2016 - 2017 (UF) Chrysler 200 

SUBJECT

FCA US has determined that 368, 775 of the above vehicles may have an engine that consumes more oil than usual under certain operating conditions like continuous stop and go driving. The condition results when a combination of components with certain manufacturing variances are present and the current engine calibration strategy. While the condition is rare, some vehicles falls within the population where such variances could cause an oil consumption issue. If the vehicle is subjected to a low oil condition, the oil indicator lamp on the instrument panel cluster may illuminate or you will notice an oil level below the dipstick crosshatch range markings when checking your vehicle's oil level as recommended in the Owner's Manual. If left unaddressed, a low oil condition can eventually result in a vehicle stall.

REPAIR

Reprogram the Powertrain Control Module (PCM) on all of the above vehicles involved, and check the oil level, add if necessary.

PARTS INFORMATION

68218950AC

1 Quart Bottle, MS-6395, Oil, Engine SAE 0W-20 (MSQ 12)

PARTS RETURN

No parts return required for this campaign.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH MicroPod II
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Open the hood and install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the "RUN"  position.
4. Open the wiTECH 2.0 website.
5. Enter your "User id"  and "Password"  and your "Dealer Code"  , then select "Sign In"  at the bottom of the screen. Click "Accept"  .
6. From the "Vehicle Selection"  screen, select the vehicle to be updated.
7. From the "Action Items"  screen, select the "Topology"  tab.
8. From the "Topology"  tab, select the "PCM"  module icon.
9. From the "Flash"  tab, compare the "Current Electronic Control Unit (ECU) Part Number"  with the "New ECU Part Number"  listed.
   • If the "Current ECU part Number"  is the same as the "New Part Number",  proceed to Step   14 . 
   • If the "Current ECU part Number"  is NOT the same as the "New Part Number",  continue with Step 10. 
10. From the PCM tab, select the latest PCM flash part number. Read the flash special instructions page. Select "OK"  to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select "Flash ECU"  and then follow the wiTECH screen instructions to complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click "View DTCs",  select "Clear All DTCs",  click "Continue"  and then click "Close". 
15. Place the ignition in the "OFF"  position and then remove the wiTECH micro pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Check the oil level and add oil if necessary.
18. Close the vehicle hood.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one  of the following labor operation numbers and time allowances:

	Labor Operation Number	Time Allowance
Inspect PCM software 2017 - 2018 MP 2015 - 2018 BU-AWD 2014 - 2019 KL 2015 - 2017 UF 2014 - 2016 PF	18-W2-01-81	0.2 hours
Inspect and Reprogram PCM 2014 - 2015 KL/2016 UF Models Only	18-W2-01-82	0.2 hours
Inspect and Reprogram PCM 2017 - 2018 MP 2015 - 2018 BU-AWD 2016 - 2019 KL 2015, 2017 UF 2014 - 2016 PF	18-W2-01-83	0.3 hours

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated  VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each campaign displayed can be sorted by: those vehicles that were unsold at campaign launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery. 

Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Service/Field Operations

FCA US LLC

CUSTOMER SATISFACTION NOTIFICATION

Reprogram Powertram Control Module 

Dear [Name],

This notice applies to your vehicle, 

[Model Year and Model] 

VIN XXXXXXXXXXXXXXXXX 

W20 

LOGO 

VEHICLE PICTURE 

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle This will be done at no charge to you.

We are recommending the following improvements be performed on certain [2014 - 2019 Model Year (KL) Jeep Cherokee, 2017 - 2018 (MP) Jeep Compass, 2015 - 2018 (BU) Jeep Renegade, 2014 -2016 (PF) Dodge Dart, 2015 - 2017 (UF) Chrysler 200] vehicles equipped with a 2.4L engine.

WHY DOES MY VEHICLE NEED REPAIRS? 

FCA US has determined that some vehicles may have an engine that consumes more oil than usual under certain operating conditions like continuous stop and go driving. The condition results when a combination of components with certain manufacturing variances are present and the current engine calibration strategy. While the condition is rare, your vehicle ^[1] falls within the population where such variances could cause an oil consumption issue. If your vehicle is subjected to a low oil condition, the oil indicator lamp on your instrument panel cluster may illuminate or you will notice an oil level below the dipstick crosshatch range markings when checking your vehicle's oil level as recommended in your Owner's Manual. If left unaddressed, a low oil condition can eventually result in a vehicle stall.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION? 

FCA US will provide a repair for your vehicle free of charge (parts and labor) that will address the manufacturing variances that could lead to an abnormal use of excessive oil. To do this, your dealer will inspect the software level of the Powertrain Control Module (PCM) in your vehicle, and, if necessary, reprogram the PCM. The estimated repair time is about a half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY 

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED? 

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online. ^[2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

YOUR SCHEDULING OPTIONS 

1. RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM Dealership 
2. Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment 
3. Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner's Companion App. 

QR Code 

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner's Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.

DEALERSHIP INSTRUCTIONS 

Please reference CSN W20.