External Device On DLC Port Causing Concerns (PS420)
Publication date: 2015-07-01Reference number: PS420
EXTERNAL DEVICE ON DLC PORT CAUSING CONCERNS
TECHNICAL SERVICE BULLETIN
Reference Number(s): PS420, Date of Issue:
July 2015
| KIA: | All Models |
| GROUP: | Electrical |
SERVICE INFORMATION
When addressing customer concerns regarding a "Vehicle Diagnostics Failed" message displayed on the head unit screen (A), check for the presence of an external device (B) plugged into the vehicle's DLC port. If an external device is present, remove the external device from the port to prevent it from interrupting the UVO eServices vehicle diagnostics. After removing the external device, cycle the ignition multiple times, if needed, and run the vehicle diagnostics again.
Examples of companies that may issue DLC port scanners include: AAA, Allstate, Progressive, State Farm, Hartford, Liberty Mutual and National General Telematics.